Vacant job

We are looking for a Service Desk Technician to our Customer Service Center (CSC) who wants to be part of Iver to contribute to better IT solutions that make a difference for our customers! Are you our new colleague? At Iver, we make the same promise to our colleagues as we do to our customers. The promise is to always be 'beside you', 'behind you', and 'before you'. We call it 'The Iver way'.

About Iver: Iver is a leading Nordic full-service provider of cloud-based IT services with expertise in operations, cybersecurity, cloud, and innovation. Our services are critical not only for our customers but also for the digitization of society at large. With headquarters in Stockholm, Iver primarily operates in the Nordic region with an agenda to continue expanding. Iver has a turnover of over 3 billion SEK and approximately 1,500 employees working at one of our 25 offices in the Nordic region. Your role at Iver? As a Service Desk Technician, you will be an important part of the service we deliver to our customers and become part of our IT Customer Support Center (CSC). We are responsible for ensuring that our customers receive all the IT support they can expect to need in their work. As a Service Desk Technician, you are our customers' first contact, and support is provided via phone and our ticket portal. Troubleshooting and ongoing support work are natural parts of your daily routine. Therefore, you need to enjoy working technically while having a lot of customer contact. In this role, you will work with everything related to infrastructure and operations, and at Iver, you will have the opportunity to develop broadly within IT. We do not see it as a hindrance that you are early in your IT career; at Iver, you will have the opportunity to develop and further your education in various technical areas and competencies. You will work together with a wonderful team with a high ceiling and fantastic collaboration. Three days as a Service Desk Technician might look like this: Finally Monday! A new work week begins, and the first thing you do is pour a cup of coffee, log into the systems, and check with your colleagues how the weekend was. You start your work week by going through tickets and helping your customers with the support they need. You plan for the week's tasks and customer meetings. Troubleshooting and ongoing support work are natural parts of your daily routine.

Is it Wednesday already? In the morning, you have a meeting with your team colleagues where you have a forum and discussions. In the afternoon, you sit in a meeting to discuss the onboarding of a new customer and how best to approach this to ensure high quality and a satisfied customer.

Happy Friday! - The week goes by way too fast. This particular morning is filled with troubleshooting an incident in a customer's environment. A small team quickly forms to work efficiently to find a solution to the problem affecting the customer. No problem is too difficult, and you are excited to find a solution, which you do just before lunch! In the afternoon, you support your colleagues with more complex issues and coach younger employees in their daily work. What do we offer you?Iver - We empower our Nordic society. At Iver, you will have the opportunity to work with the latest technology and be part of an exciting growth journey. Iver is a leading Nordic full-service provider of cloud-based IT services with expertise in operations, cybersecurity, cloud, and innovation. At Iver, we are inclusive and strive for genuine collaboration where we work towards common goals. Within Iver, there are great opportunities for development, and we stand behind you when you want to learn more – within your specialty, leadership, or new areas. At Iver, you are also part of an ambitious and innovative company, which means that improving, testing, evaluating, and daring to change how we do things are important ingredients, and we are convinced that this is how we develop. Who are we looking for? To succeed in the role, we believe that you have an interest in IT and that you enjoy providing good customer service. We see that you have a high school or post-secondary education in IT/technology or equivalent experience. The important thing is that you have a technical understanding and enjoy problem-solving. We place great emphasis on personal qualities, and to fit into the role, you need to enjoy working together in a team as well as independently.

We are looking for someone with experience in one or more of the following areas:

• Windows Server/Client
• AD and GPO
• Office 365 and Exchange
• Application Operations
• Network Technology
• IT Security

Work experience or education in the field is highly meritorious. As a person, you are flexible, resilient under stress, and feel comfortable in your contact with other people. Attention to detail and a sense of responsibility are other desirable qualities required for the job. Location: The position is based at our office in Gothenburg. Additional information: We have customers in all industries and sectors, including security-classified operations; therefore, we conduct background checks in all our recruitment processes.

Apply to us!

As an employer, we strive for a balanced gender distribution and value ethnic and cultural diversity. If you feel that Iver seems like an exciting workplace, submit your application today. Selection and interviews are ongoing, which means that the position may be filled before the final application date of 2025-02-15. Feel free to contact Börje Börjesson (börje.bö[email protected] (mailto:b%C3%B6rje.b%C3%[email protected])) for questions or inquiries.

Welcome to Iver!