IT Support Staff at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our primary goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, remand facilities, and client transport.

Would you like to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills according to your conditions and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

RESPONSIBILITIES

We are looking for someone who wants to help increase the IT department's local support in core operations and who is passionate about helping and educating others with digital tools. You have a strong interest in understanding the needs and demands of employees.

Your service role will serve as an important interface between the IT department and core operations. You will be part of a unique initiative for the Swedish Prison and Probation Service that involves shaping a new type of local IT support for core operations.

You will be placed in the IT department under the IT Service Center Unit and spend a lot of time in core operations in client-facing work. In your geographical area, you will handle IT service requests in our core operations, prison, remand facility, and probation. Our operations are conducted in various locations across the country, which means extensive travel within your regional area, and occasional overnight stays. The Swedish Prison and Probation Service provides pool cars for these services used during working hours.

In your service role, you will:

• Creatively contribute to increased digital maturity in the organization by, for example, acting as an advisor, guiding, and supporting staff regarding the IT department's services and helping to develop local IT security work
• Support the organization with IT service requests
• Assist IT support with problem-solving
• Contribute to service development by continuously gathering improvement suggestions and feedback on IT's services and applications
• Help the IT department with specific assignments, e.g., implementations and lifecycle management of hardware

QUALIFICATIONS

As a person, you are service-oriented and loyal with the ability to take responsibility for your tasks in a self-directed and structured manner. You understand how people absorb knowledge. Through good collaboration, you contribute to moving the work forward.

It is important to us that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute with your attitude to ensure that everyone is treated equally. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or secondary school certificate, or other education combined with experience that the Swedish Prison and Probation Service deems relevant
• Experience in service with a focus on IT or technology
• Experience working in the core operations of the Swedish Prison and Probation Service
• Ability to express yourself well in spoken and written Swedish
• Driver's license (B)

It is meritorious if you have:

• Education focused on IT
• Experience in end-user support
• Experience working as an on-site technician or similar
• Knowledge and understanding of service management and its support
• Knowledge of hardware regarding PCs, thin clients, laptops, printers, video equipment
• Understanding of the complexity of working in larger organizations

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. Answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the state values that apply to the Swedish Prison and Probation Service's operations.

Some positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants from diverse backgrounds and experiences. Read more about the security review at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for an even gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment advertisements. The Swedish Prison and Probation Service has contracted agreements.