Department Head for Democracy and Citizen Services

Do you want to lead an area that is central to democracy while providing the best possible service to residents? Sjöbo Municipality is experiencing positive development and is now seeking a Department Head for Democracy and Citizen Services – a role where you can combine strategic leadership with operational presence and direct community benefit.

Here, you will meet an unpretentious organization with short decision-making paths, close collaboration, and a culture where we support each other to succeed. With us, you will have a meaningful assignment where you make a difference every day.

About the Position

As the Department Head for Democracy and Citizen Services, you will lead an operation that includes political decision support, case management, record-keeping, contact center, and the municipality's work with democracy, service, and participation. The department also includes the municipality's security organization, which means responsibility for coordinating the municipality's work with safety, security, and risk management.

You are a key person in both the municipality's operational everyday life and our long-term development. The role involves close collaboration with municipal management, elected officials, and colleagues from across the organization to create efficient processes, high quality, and a service that residents truly notice. The role also means that you will be part of both the Municipal Management Administration's management team and the group management, where you contribute to the overall governance and development of the municipality.

RESPONSIBILITIES

Job Description

In this role, you are responsible for leading and developing the department's operations, staff, and budget. You ensure secure, legally compliant, and efficient processes for case management, record-keeping, and political decision support, and you actively work to create structure, quality, and high availability within the contact center and citizen services.

An important part of the assignment is also to contribute to the management team of the administration and participate in cross-functional collaboration within the municipality.

In addition, you drive the development of digitization, new working methods, and other improvement projects. You strengthen resident dialogue, participation, and democracy-promoting work, as well as develop collaboration both between the municipality's various operations and between the civil service organization and elected politicians. You also play a central role in promoting a culture characterized by good service, openness, and high professionalism.

QUALIFICATIONS

We are looking for someone who

Requirements for the role:

• Several years of experience leading operations and staff
• Experience from public operations or other politically governed organizations
• Experience in municipal governance, decision paths, and case management
• Experience in development work within, for example, working methods, service, quality, or digitization
• A university degree in a relevant field or equivalent education and experience deemed equivalent by the employer

Meritorious:

• Knowledge of committee administration or political decision support
• Experience from management team work or larger organizations
• Experience from contact centers or citizen services
• Experience in digitization or system implementations

Your personal qualities:

You are a communicative and confident leader who takes initiative, drives issues forward, and creates action in the organization while building good relationships. You work independently and with a high ability to identify, prioritize, and drive projects from idea to implementation. You are structured, attentive, and balance a holistic perspective with the ability to see details. You drive development forward while creating stability in everyday life.

In this recruitment, Sjöbo Municipality collaborates with Montico, which manages the recruitment process.

In the recruitment process, personality and logic tests will be used, and background checks may be conducted.

OTHER

About Montico

Montico is a complete matching company that offers comprehensive solutions to businesses and individuals in recruitment, staffing, training, and matching services. Montico has offices in about 20 locations in Sweden with its headquarters in Tranås. Since April 2025, Montico has been part of Calviks AB, a publicly traded investment company in skills supply. Read more about us at www.montico.se (http://www.montico.se).

As we conduct ongoing selections, we welcome your application as soon as possible. The application link goes directly to Montico.