Head of Democracy and Citizen Services

Do you want to lead an area that is central to democracy while providing the best possible service to residents? Sjöbo Municipality is in a positive development phase and is now looking for a Head of Democracy and Citizen Services – a role where you can combine strategic leadership with operational presence and direct societal benefit.

Here you will find a non-prestigious organization with short decision-making paths, close collaboration, and a culture where we support each other to succeed. With us, you will have a meaningful assignment where you make a difference every day.

About the position

As the Head of Democracy and Citizen Services, you will lead an operation that includes political decision support, case management, record-keeping, contact center, and the municipality's work with democracy, service, and participation. The department also includes the municipality's security organization, which means responsibility for coordinating the municipality's work with safety, security, and risk management.

You are a key person in both the municipality's operational everyday life and our long-term development. The role involves close collaboration with municipal management, elected officials, and colleagues from across the organization to create efficient processes, high quality, and a service that residents truly notice. The role also means that you will be part of both the municipal management's management group and the corporate management, where you contribute to the overall governance and development of the municipality.

Job Description

In this role, you are responsible for leading and developing the department's operations, staff, and budget. You ensure secure, legally sound, and efficient processes for case management, record-keeping, and political decision support, and you actively work to create structure, quality, and high accessibility within the contact center and citizen services.

An important part of the assignment is also to contribute to the management of the administration and participate in cross-functional collaboration within the municipality. In addition, you drive the development of digitization, new working methods, and other improvement projects. You strengthen resident dialogue, participation, and democracy-promoting work, as well as develop collaboration both between the municipality's various operations and between the civil service organization and elected politicians. You also have a central role in promoting a culture characterized by good reception, openness, and high professionalism.

We are looking for you who

Requirements for the role:

• Several years of experience in leading operations and staff
• Experience from public operations or other politically governed organizations
• Experience in municipal governance, decision-making paths, and case management
• Experience in development work in areas such as working methods, service, quality, or digitization
• A university degree in a relevant field or equivalent education and experience that the employer assesses as equivalent

Meritorious:

• Knowledge in committee administration or political decision support
• Experience from management group work or larger organizations
• Experience from contact centers or citizen services
• Experience in digitization or system implementations

Your personal qualities:

You are a communicative and confident leader who takes initiative, drives issues forward, and creates action in the organization while building good relationships. You work independently and with high initiative in identifying, prioritizing, and driving projects from idea to implementation. You are structured, attentive, and balance a holistic perspective with the ability to see details. You drive development forward while creating stability in everyday life.

In this recruitment, Sjöbo Municipality collaborates with Montico, which manages the recruitment process. Personality and logic tests will be used in the recruitment, and a background check may be conducted.