Vacant job

We process all applications for customer service continuously and will contact you if your profile matches our current or upcoming needs in customer service.

Are you interested in working in customer service and delivering world-class service? We are looking for driven, engaged, and service-oriented individuals who want to help create positive customer experiences! Submit your application to our customer service and become part of our inclusive team.

As a customer service representative at Yoump, you are an important part of the customer experience. In customer service, you work to provide our customers with quick and professional assistance. You encounter people in various situations, via phone, chat, email, and sometimes in person. You treat all customers in a respectful and solution-oriented manner, always striving to deliver the best possible customer experience.

This position is suitable for you who want to work extra and are flexible with working hours. The job involves varying working hours, and you need to be able to work both weekdays and weekends, during the day and evening as needed.

• Answer customer inquiries via phone, email, and chat

• Guide and inform customers about our services and products

• Register and follow up on customer cases in the system

• Handle bookings, cancellations, and rescheduling

• Provide support regarding payments and orders

• Handle complaints and resolve any issues together with the customer

• Contribute to continuous improvements of our customer service processes

• Collaborate with other departments to create a smooth customer journey

• You have a good sense of service and enjoy helping others

• You are flexible, patient, and solution-oriented

• Strong communication skills in Swedish – both spoken and written; English is a plus

• You can work independently and collaborate in a team

• You are positive, proactive, and responsible

• Experience in customer service, retail, reception, or similar is a plus, but not a requirement

• You have basic computer skills and find it easy to learn new systems

In our customer service, you will have a varied and developing job where service and customer relationships are the focus. With us, you will have the opportunity to grow alongside knowledgeable and supportive colleagues. We value diversity and see the importance of having employees with different backgrounds and experiences – it makes our team stronger and our service better.

Submit your CV and a short introduction about yourself, explaining why you want to work in customer service with us. Please also describe which languages you speak and any preferences regarding working hours.

We process applications continuously and will contact candidates whose profiles match our needs.

We look forward to hearing from you and hope you want to be part of our professional and cheerful team!