Vacant job

Join our dedicated Contract Logistics team in Jönköping and help deliver first-class service as our next Customer Service Specialist.

As a Customer Service Specialist, you will be responsible for supporting our customers and managing daily administrative tasks in the warehouse. You will work closely with both management and the operational team to ensure accurate and timely deliveries while maintaining a high level of customer satisfaction.

How you create value

• Inbound administration including daily planning, order control, claims registration, inventory management, and monitoring incoming trucks
• Outbound administration including transport planning and booking, document handling, order adjustments, and invoicing
• Customs handling (both Inbound and Outbound)
• Handling various WMS systems
• Responding to and resolving customer inquiries in a timely manner
• Keeping customers informed about the status of our services and ensuring the highest possible customer satisfaction
• Reporting volumes and KPIs
• Identifying root causes in operations to improve processes

What we want you to bring

• Experience in Contract Logistics, warehouse operations, or similar
• Customs experience is highly desirable
• Good communication skills in both spoken and written form
• Experience working in a team and collaborating with others
• Strong problem-solving skills with high accuracy and attention to detail
• Able to handle a high workload and meet deadlines
• Good computer skills, including MS Office, especially Excel
• Solid experience in warehouse operations and management
• Able to remain calm and work effectively under pressure, even with many tasks and customer inquiries
• Fluent in Swedish and English
• Willing to work shifts during peak season if needed
• Driver's license (B), as the workplace is difficult to reach by public transport

As part of the recruitment process, the selected candidate will need to undergo a drug test in accordance with company policy.

What you get with us

You will be part of a global and market-leading logistics company where you will have the opportunity to impact the business by delivering top-notch customer service to Kuehne + Nagel's customers. At Kuehne + Nagel, you will have good opportunities for both professional and personal development, where you can deepen your expertise, shape processes, and create or apply innovative solutions.

Who we are

Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne + Nagel, your work goes beyond logistics; it enables both everyday and special moments in people's lives around the world.

As a global leader with a strong heritage and a vision to drive the world forward, we offer a safe and stable environment where your career can make a real difference. Whether we are delivering life-saving medicines, developing sustainable transport solutions, or supporting our local communities, your career contributes to more than you can imagine.