Vacant job

Is professional service and technical expertise your passion? Welcome to Entergate AB!

Entergate was founded in 1998, with the goal of delivering innovative tools focused on user-friendliness and security. Over the past 25 years, technology has developed, engaged, and changed the world around us, but our mission remains as relevant as ever: to make tools as simple, secure, and above all, as smooth as possible.

Our philosophy is based on strong and long-term relationships with our customers. Our customer relationships are built on being responsive, involved, and accessible. In Sweden, we are market leaders in the public sector, with global major clients such as Volvo Cars and LKAB. Our mission is to take our customers to another level with our simple, innovative tools.

Job Description:

As part of Entergate AB's customer service team, you play a crucial role in simplifying, improving, and changing our customers' everyday lives. We invest in continuous development for you as an employee and strive to deliver exceptional service every day.

As a Customer Service Agent at Entergate, you will be an important link between us and our customers. Your task is to ensure that each customer receives a professional and friendly response via phone, email, and especially chat, together with your team. You will help guide customers through our systems, solve problems related to our services, and will also be involved in testing new features prior to launches. Additionally, you will play an important role in creating instructional videos and updating manual sections, as well as holding short webinars to inform our customers about new features.

As a Customer Service Agent, you act as both the customer's voice within the company and Entergate's face to the outside world. We are looking for someone who considers excellent service a given. You have a strong work ethic, are driven, and continuously seek new challenges. You are solution-oriented, creative, and thrive in a dynamic, fast-paced environment. Quality focus and flexibility are key words for you. You should enjoy working in a team where everyone takes responsibility for their tasks and supports each other. Working with chat and phone as your primary tools should feel natural, and you should also be comfortable with English.

Requirements for the position:

We are looking for someone who has a good command of Swedish and English, both spoken and written, is responsible, and has a high level of service. As a person, you are meticulous and stress-resistant. We also see that you have a drive to develop in your role, both individually and together with your colleagues. You are service-oriented, open, and always provide a pleasant and professional response. You have high social competence and good computer skills. Administrative ability, flexibility, and service awareness are qualities we value.

Other information about the application

Welcome with your application via email. The recruitment process is ongoing, so do not wait with your application. All offers of advertising assistance are declined.

Application via email [email protected]

Open to all. We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.