Vacant job

About the Position

The assignment starts immediately and is expected to last for 6 months with the possibility of extension. The assignment is due to a parental leave at the client. The position involves overall responsibility for the local IT environment on-site. You are the one who ensures that everyday operations run smoothly for end-users – from workplaces and conference rooms to client equipment and printers.

The role is operational, hands-on, and requires physical presence. You work closely with the business and are a key person in ensuring a stable, secure, and efficient IT environment. Support is not just about solving problems, but about preventing them!

Your Main Responsibilities

As an Onsite Support Technician, you will be responsible for:

• Providing local IT support when remote support is insufficient
• Installing, configuring, and delivering computers, phones, and other client-related IT equipment
• Ensuring that hardware registers and documentation are accurate and up-to-date
• Managing VIP cases with high demands on pace, quality, and service
• Working systematically with troubleshooting and incident management
• Documenting cases, guides, and instructions in case and knowledge systems
• Supporting colleagues who are not on-site, for example during operational disruptions or security incidents
• Being responsible for support of conference rooms and printers
• Contributing to maintaining high quality in the local Onsite delivery across all areas of responsibility

Who Are You?

You have relevant experience in IT support in a business-oriented role and thrive best when you are where the action is. You enjoy helping, explaining, and solving issues with calm, structure, and a professional demeanor.

We see that you:

• Have a genuine interest in technology and a strong service focus
• Are self-driven, responsible, and confident in prioritizing in a changing environment
• Work proactively and catch problems before they become incidents
• Are communicative, pedagogical, and attentive to end-users
• Thrive in collaboration but have no problem driving your work independently
• Are willing to contribute with improvement suggestions and more efficient working methods
• Experience from larger organizations with complex IT environments is a merit.

It is a must that you have:

• At least 2 years of experience in a similar role
• Very good knowledge of Swedish and English, both spoken and written
• Experience with documentation and administrative handling within IT
• A valid driver's license (B)

Other

The position is security classified. This means that employment requires a successful security clearance according to the Security Protection Act. In some cases, there may be requirements for specific citizenship.