IT Technician with AV Experience

Do you want to contribute to creating Sweden's best healthcare and a sustainable society with growth throughout Västra Götaland? Västra Götalandsregionen is Sweden's largest public employer with the ambition to become Sweden's best public employer.

With us, you get the chance to perform meaningful work for society and contribute to Västra Götalandsregionen's vision of 'the good life'. At the corporate office, we work daily to make a difference for patients, employees, visitors, and residents.

We are looking for an IT technician with several years of experience in AV for customer-facing support. We are looking for someone who gains energy from working closely with users and who has broad experience in working with solutions for digital meetings and conference rooms. VGR is in the process of building a larger team around AV. In addition to the customer-facing team you will belong to, you will also collaborate closely with the AV Team that provides back-end support. Your tasks will also include troubleshooting within IT to relieve your colleagues in the team. Therefore, it is advantageous if you also have good knowledge of IT. If you do not have that experience, you must be seriously interested in learning it, even if your main focus is AV.

Your Mission

• Perform troubleshooting of various AV solutions in conference rooms, auditoriums, lecture halls, as well as Digital Signage and other AV solutions.
• Assist users in managing remote meetings (hardware and software)
• Product exchanges or simpler new installations.
• Instruct users on how the equipment works and provide tips on how it can be used based on the needs of the organization.
• Analysis, prioritization, documentation, and problem-solving of incoming cases via the company's case management system

IT Tasks

• Operation and support of computers purchased by VGR.
• Product exchanges or new installations.
• Microsoft's operating system Windows 11
• PC hardware and printers.

What Can We Offer You?

Västra Götalandsregionen offers flexible working methods based on the organization's conditions, and there is an opportunity to combine work from our offices and remotely.

To Succeed in the Role, You Need:

You should have good knowledge of and several years of experience working with various AV solutions, including experience with solutions for digital meetings. We would like you to have experience with Cisco's product range in AV, and if you have expertise in audio, that is also an advantage. It is also advantageous if you have knowledge of AV over IP and Dante.

Regarding IT support, it is advantageous if you have worked with Microsoft's operating system Windows 11 and if you have worked with MS SCCM, but it is not a requirement.

You should be service-oriented, a good listener, flexible, and enjoy customer contact. Since you have many internal and external contacts, we place great importance on your collaboration and communication skills. You are used to taking responsibility and are fluent in Swedish and English, both spoken and written. You have a B driver's license.

Good knowledge of Swedish, both spoken and written, is a requirement.

It is Important for Us That You Can Work Based on Our Values:

• Together we make each other successful.
• We listen in. We listen out.
• Feedback contributes to our development.

Other

The position may be subject to security classification.

As one of Sweden's largest employers, we can offer the right person good career and development opportunities.

We strive for equality for all employees, ensuring they thrive in the workplace and promoting a good balance between work and private life.

Read more about our operations here: http://www.vgregion.se/om-vgr/ (http://www.vgregion.se/om-vgr/)

About Västra Götalandsregionen

Västra Götalandsregionen exists for the people of Västra Götaland. We ensure that there is good healthcare for all. We work for sustainable development and growth, a good environment, improved public health, a rich cultural life, and good communications throughout Västra Götaland.

Västra Götalandsregionen actively works to digitize more working methods. To be part of the digital transformation, you should have basic skills and be able to use digital tools and services. You can search for information, communicate, interact digitally, are risk-aware, and have the motivation to participate in development to learn new things.

Västra Götalandsregionen places all permanent employees in war service.

If you want to know more about Västra Götalandsregionen, you can visit our introduction for new employees at the link https://www.vgregion.se/introduktion (https://www.vgregion.se/introduktion). You can also read more in the presentation about presentation (https://mellanarkiv-offentlig.vgregion.se/alfresco/s/archive/stream/public/v1/source/available/sofia/rs4011-467070786-672/surrogate).

Application

Västra Götalandsregionen prefers that you register your application via the recruitment system. If you, as an applicant, have questions about the advertised position or for special reasons cannot register your information in a public system - contact the contact person for the respective advertisement.

To Staffing, Placement, and Recruitment Companies and to You as a Seller:

We kindly but firmly decline direct contact with staffing, placement, and recruitment companies, as well as other external actors and sellers of additional job advertisements. Västra Götalandsregionen has contracted agreements.