Job Advertisement: Customer Support and Sales

Upplands Energi was founded in 1918 and offers electricity sales and energy products to individuals and businesses throughout Uppland. The company's electricity network covers half of Uppsala as well as parts of Heby and Östhammar municipalities. Upplands Energi lives and operates in your vicinity and is passionate about the local community – we support associations and organizations with local Uppland community engagement. Upplands Energi has the most satisfied customers in Uppland by a wide margin.

About the Position

Are you a person who is passionate about helping customers? Do you have a natural sense for sales? Then you might be the one we are looking for!

In this role, you will have a varied job where you, together with wonderful colleagues, are the face of the company. The team's main task is to work with personal advice, upselling, administration, and support.

Within the team, service is provided both externally and internally via several different communication channels such as phone, email, web, and personal meetings. The team is responsible for a wide range of tasks within sales and administration, where it is important that you feel comfortable prioritizing, planning, and organizing your work to always deliver with high quality.

In this position, you have the opportunity to make a difference for the customer and the customer's overall experience of us as a company. At Upplands Energi, it is always our goal to put the customer in focus, which requires your ability to communicate in a trustworthy manner.

Qualifications

We see that you have a high school education and previous experience in customer and sales work. It is an extra merit if you have previously worked in the energy industry. We expect you to have good knowledge of Swedish and English and the ability to express yourself well both verbally and in writing. We consider good IT skills and an administrative mindset to be a given.

We will place great emphasis on personal suitability as it is an important quality for success in this role.

We Offer

• A role in a company founded in 1918 where we benefit from our history while creating opportunities for the future with our strong forward-thinking and our brand.
• We act with a strong community focus and towards the fossil-free society of the future. We care about our environment and our children's future through energy solutions that build on a sustainable society.
• A local and active energy company with a strong community engagement.
• A company that is proud to have the most satisfied customers in our market.
• A company with close collaborations and short decision-making paths.
• Engaging colleagues who work together in teams towards common goals.
• We place great importance on your development. We want you to be the best you can be, and we want to help you get there.

Personality

We see that you are a driven person with a strong interest in supporting others and are results- and delivery-focused. You are confident in yourself, proactive, and willing to take initiative. You enjoy working independently and focused on your tasks but also like working in an environment with a lot of contact and in a team. To succeed in this role, you need to be social, flexible, meticulous, responsible, and structured.

It is important that you thrive in an environment characterized by forward-thinking and have the ability to think innovatively and constantly challenge yourself and your colleagues to move forward. We believe you are a person with a positive outlook on the world who appreciates both long-term goals and quick changes. We see that you have well-developed business acumen. For us, it is important that our customers receive the best possible service and that our employees thrive and have the conditions to develop both themselves and the business. You will have the opportunity to develop in your professional role, but this also places high demands on your willingness to invest.

Start Date and Application

The position is a full-time position and will be filled immediately after agreement. Interviews may be conducted on an ongoing basis.

Last day to apply: 2025-02-04

Recruitment Process

We kindly ask that you do not send applications via email. All applications should be sent via the application form below.

In preparation for the recruitment process, we have made decisions regarding publishing channels and therefore kindly but firmly request no contact from recruitment companies and media sellers.

Inquiries about the Position

Questions about the position can be answered by the responsible manager Louise Söderberg and union representatives. All can be reached at phone number 018-67 84 00.