Vacant job

Brå works towards reducing crime and increasing safety in society. Do you want to be part of this work?

Brå's mission is to promote crime prevention through development, research, statistics, and knowledge dissemination, primarily to the government and authorities within the justice system. Our office is located on Fleminggatan in central Stockholm. We currently have around 200 employees.

About the job

We are now looking for an IT Support Technician for the IT unit. You will be responsible for first-line support according to ITIL, which includes problem-solving, escalation, documentation, follow-up of cases, and following procedures. You will work proactively and preventively to create documentation in the form of instructions and guides.

Main tasks include working with first-line IT support (1st line), handling support cases that come in from Brå's employees. This involves technical troubleshooting and resolution, administration and configuration of accounts and permissions, installation and configuration of hardware and applications (e.g., images, client computers, mobiles). It also includes escalation and collaboration with 2nd and 3rd line support, both internally and externally with suppliers, responsibility for purchasing and distribution of IT accessories, as well as testing new hardware and software.

Your education and experience

We are looking for someone who has:

• post-secondary education in IT or equivalent experience deemed relevant by the employer
• at least 3 years of experience working with IT support in a mixed environment with both Windows and Linux
• experience in software and hardware support and experience with hardware and software rollouts.

You should have technical competence in:

• Microsoft platform, Windows, AD, Exchange, Outlook
• Linux
• Virtualization e.g., KVM, Proxmox, Hyper-V, ESXi
• Ticketing systems such as Jira, ServiceNow, TOPdesk, or similar
• Installation and rollout of hardware and software (e.g., clients and mobile phones).

You should have knowledge and experience in:

• working independently with cases
• improving process flows and leading smaller initiatives, coordinating and communicating with users, colleagues, and suppliers
• adapting tone and communication according to user needs
• drawing conclusions and finding solutions based on logs and troubleshooting
• prioritizing cases
• speaking and writing very good Swedish as all communication and documentation is done in Swedish.

It is advantageous if you have experience with ITIL processes and continuous follow-up, as well as familiarity with incident, problem, and change processes. It is also advantageous if you have experience representing support in CAB.

Your personal qualities

As a person, you are calm, attentive, and professional in all situations. You are driven and see improvement as a natural part of the job. You can manage and build trust. You have a genuine interest in helping users, are curious, want to develop, and handle feedback constructively. You collaborate naturally with both colleagues and suppliers.

Great emphasis is placed on your personal qualities and abilities.

Employment conditions

The position is a permanent full-time employment located at Fleminggatan 14 in Stockholm. Brå applies a 6-month probationary period and individual salary setting.

Start date according to agreement. Please read more about Brå and the benefits we offer at https://bra.se/om-bra/jobba-hos-oss.html (https://bra.se/om-bra/jobba-hos-oss.html).

Brå has an inclusive approach and values diversity.

For more information, please contact IT Manager Joakim Pettersson at +46 8-518 32 423. For questions about the recruitment process, contact HR Specialist Maria Esplund at +46 8-527 58 535.

Union contact person for SACO is Ulrika Lindstedt at +46 8-527 58 505 and for ST Anna Horgby at +46 8-527 58 521.

Welcome with your application!

To apply for the job, click the link below. Please indicate case number 2.1.1-0014/26 in your application and send it to us no later than February 1, 2026.

About Brå

At Brå, you will have the opportunity to work with stimulating tasks alongside knowledgeable colleagues in an engaging environment. Our office is located on Fleminggatan in central Stockholm. We currently have around 200 employees. The agency is also responsible for Sweden's official crime statistics. As part of the government's gender equality policy, Brå is tasked with integrating a gender equality perspective into knowledge production.