Shift Leader Restaurant and Reception

Scandic Mölndal is centrally located by Mölndal Galleria with good transport links to Gothenburg. The hotel has a very inviting environment for our guests. Our meeting rooms are personal and our lobby is a living room where our guests gather.

We are all part of the same team and work together with great joy and commitment. We always focus on our common work and come together where needed. We are convinced that a good atmosphere among us employees leads to outstanding hotel experiences for our guests.

We are now looking for a Shift Leader Restaurant and Reception for the hotel Scandic Mölndal.

No matter why the guest comes to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the team at the hotel and create a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. With us, you will take significant responsibility for making the decisions necessary to satisfy the guest, and the teams develop and improve working methods and service as the world changes. We are convinced that it is when you get to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Restaurant and Reception entail?

As someone working in our restaurant, you are the first the guest meets, so it is of great importance that you have a warm approach and are attentive to details and the guest's needs. You have a burning interest in food and beverages and enjoy order and tidiness, both in your own and your colleagues' work. All to provide our guests with a fantastic dining experience. Your main tasks will be to serve food and drinks and to be responsible for your own cash register. You will also partially work at the reception, where you will be the spider in the web and ensure that each guest receives world-class service. You check in and out guests, manage bookings in Opera Cloud, work with sales, security, and administrative tasks. You keep track of arrival lists, guest requests, and ensure to create personal experiences – always with a smile and a solution-oriented attitude.

In the role of Shift Leader, you are responsible for hospitality for the entire hotel both towards guests and employees. In addition to being part of the operations, you have an overall overview of the guest flow in the restaurant and reception and together with the team ensure to prioritize tasks so that the operations run smoothly and guests are satisfied. You lead and distribute work and manage staffing during your shift. If necessary, you will have the opportunity to train new employees at the hotel and you also relieve the Restaurant Manager and Reception Manager with certain administrative tasks.

Who are you?

To fit the role, we believe that you have at least one year of experience in similar work as well as experience in concept-driven operations. You have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. Most importantly, however, are your personal qualities and your attitude. To fit the role, you need to be a good team player who takes great responsibility for your tasks and the overall results. It is also important that you can convey good hospitality to the hotel’s guests.

Information about the position:

The position is a permanent employment of 80-100%

The position involves varied working hours with shifts distributed over days, evenings, and weekends.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simpler service test in the selection.

We look forward to welcoming you to us at Scandic!

P.S. on our website, you can read even more about the position, our benefits, and our culture at Scandic!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD