Case Officer for Incorrect Payments

Are you a supportive and coaching person who is comfortable and experienced in speaking in front of a group? Can you do it in a pedagogical and engaging way? Welcome to read more about the position.

About the Workplace

The Authority Department currently consists of five units based on legislation regarding special support and services for certain disabled individuals (LSS), the Social Services Act (SoL), and housing adaptation grants (BAB).

We are located in the wonderful Maria Park, and this position is part of the unit for shared resources, which has a strategic overarching responsibility for the authority.

What We Offer

We offer you a varied, responsible, and stimulating job with opportunities for personal development. The workplace is smoke-free and health-conscious. As an employee, you will receive a wellness allowance of 3000 SEK per year.

Job Responsibilities

As a case officer for incorrect payments at the authority, you are our specialist competence regarding lawful authority exercise and preventing incorrect payments. Your tasks include investigating suspicions of incorrectly paid assistance and reporting suspected benefit fraud to the police. You are expected to develop and implement long-term strategies and routines to reduce the risk of overuse of the welfare system. Additionally, you will have a supportive role for case officers, both in individual cases and through capacity-building initiatives and training.

Collaboration with other authorities and stakeholders is part of the job. You are expected to stay updated on what is happening in other authorities and in society at large regarding the issue and to pass that knowledge on to others. The work also includes conducting training, establishing routines, compiling information and statistics tailored to the recipient, such as case officers, politicians, or partners. To present statistics and work on business development, it is important that you can compile and analyze data. You will also handle both Excel and PowerPoint and ensure the quality of materials.

Qualifications

You must have a driver's license and a university degree that the employer deems relevant, as well as experience in investigative work. Legal competence in the relevant area is required. It is advantageous if you have experience in authority exercise regarding personal assistance. We want you to have experience in the public sector. You need to be accustomed to writing and investigating since you will be writing investigations, decisions, and police reports. Since many of our cases will be reviewed by a higher authority, you must be able to express yourself well in both speech and writing.

It is also advantageous if you have experience working with investigating incorrect payments. Additionally, it is good if you are familiar with the various legal provisions that govern work with, for example, the Administrative Procedure Act, LSS, the Social Services Act, the Public Access to Information and Secrecy Act, and the Benefit Fraud Act. For the position, it is important to have an aptitude for legally complex issues, and it is advantageous if you have experience implementing rights legislation. Furthermore, the person hired is expected to have a high production rate, and you should feel comfortable with computer-based documentation, preferably LifeCare.

Your Personal Qualities Are Important to Us

You find it easy to work both independently and in teams. You are driven, engaged, and resilient under stress. You enjoy pushing work forward, and you are curious and want to improve; therefore, you are also innovative regarding work methods.

Working in Helsingborg City

Do you want to help create a better city together with the residents of Helsingborg? Then you should work in Helsingborg City. Here you can use your creativity and drive to make life easier and safer for our residents, visitors, and businesses. Together with curious and helpful colleagues, you make a difference in people's lives, both today and in the future. A good job today, a better city tomorrow.

Health and Social Care Administration

In the Health and Social Care Administration, we work with people. Real people. People who, just like you, live life. We are about 4500 employees - from nursing assistants, support assistants, nurses, physiotherapists, and occupational therapists to economists, investigators, and assistance officers who contribute in various ways to ensure that the city's elderly and people with disabilities can live a rich and independent life.

Here you can read more about what it is like to work in the city: Work with us (https://vardochomsorg.helsingborg.se/jobba-hos-oss/)

Additional Information

To respect each other's time and expectations, we ask that you state your salary expectations and start date in your application.

Application deadline: 2026-02-01

Helsingborg City works against discrimination and promotes equal rights and opportunities for all people. Applicants regardless of background are welcome to apply to Helsingborg City. To ensure the quality of the recruitment process in Helsingborg City, we use the recruitment tool ReachMee. Therefore, we ask you to submit your application via ReachMee by clicking the application link in the ad.

Before employment at the Health and Social Care Administration, we require you to present a valid extract in an unopened envelope from the police's criminal record. You can already order a criminal record to expedite the recruitment process: Criminal Record (https://polisen.se/tjanster-tillstand/belastningsregistret/)

Before employment, we will conduct a citizenship check. You will need to present a passport, national ID card, or personal certificate. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must also provide proof of a valid work permit or that you are exempt from the obligation to have a work permit according to the Aliens Ordinance Chapter 6 §13a.

If you are applying for a job and have protected personal information, please contact the recruiting manager in the ad who will guide you further for a secure application process. You should not apply digitally via the application link.

Union representatives Union representatives (https://intranat.helsingborg.se/hr/samverkan-och-delaktighet/fackliga-foretradare/)

As we have already decided on the recruitment channels we wish to use for this recruitment, we kindly but firmly ask not to be contacted for further offers of competence mediation, advertising, and recruitment assistance.