Customer Service Representative for Hammarö

Do you want to be an important part of our client's work to have the industry's most satisfied customers? If so, you are most likely a service-oriented and responsible person driven by the opportunity to join a wonderful team and work in customer service. You thrive in a role with a lot of customer contacts and where customer satisfaction is the focus.

You will be employed by Manpower but work for our client whose operations are located in Hammarö. The assignment is set to start at the end of March, and the duration of the assignment is long-term with a chance of direct employment with the client.

What does the job as a Customer Service Representative entail?

In this role, you will respond to incoming inquiries from customers in the Nordics, primarily Sweden and Norway.

Your tasks will include:

• Order reception
• Invoice inquiries
• Product inquiries
• Subscription inquiries
• Upselling and holdback

You will respond and communicate using phone, computer, and email.

The assignment begins with a short training and introduction. You will report to the team leader, who will also provide ongoing coaching to help you develop in your role as a Customer Service Representative. Working hours are daytime 08:00-16:30, or 7:00-15:30 Monday - Friday.

Who are you?

As a Customer Service Representative, it is important to be a social and outgoing person with a sense for relationships. Previous experience in customer service is a prerequisite, and you feel comfortable speaking with customers on the phone as well as actively working with upselling and holdback. You have a positive attitude and find it easy to collaborate with others. In your interactions with both customers and colleagues, you maintain a respectful and humble approach. Satisfied customers are our client's primary goal, and you play an important role in that.

We are looking for someone who:

• speaks fluent Swedish and Norwegian and can express themselves in both languages in both speech and writing.
• has good computer skills
• is skilled at creating and maintaining relationships
• is used to working with phone and email as communication tools

Offer

Formally, employment with us is based on the same laws and regulations as in the rest of the labor market. We have collective agreements, with everything that entails regarding insurance, occupational pension, and union relations. What differs is that you will be employed by us but work on various assignments for our clients. You will have the chance to work in different industries, with various tasks and with different people. As a consultant, you will also receive wellness benefits and, in addition, all Manpower employees have free access to over 4500 interactive courses through our e-learning portal PowerYOU.

Of course, you will have a consultant manager who is available to you throughout your employment period and is responsible for your assignments, ensuring that you are happy in your workplace and that you develop in your professional role.

Apply for the position today!

For more information about the position, you are welcome to contact consultant manager Victoria Lennartsson at phone number 054-22 18 85 or email [email protected].

About Manpower

Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our clients. With our extensive network, both locally and globally, we can offer a multitude of exciting job opportunities that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time jobs alongside your studies.