Vacant job

Do you want to be part of a growing organization where customer relationships, quality, and sustainability are at the center? Do you thrive in an outgoing and administrative role with customer contact, customer care, and upselling? Then this might be the right role for you.

Hr Björkmans Entrémattor is now looking for a structured, business-minded, and service-oriented Customer Care Representative to strengthen the sales organization and contribute to continued growth.

Role Description

As a Customer Care Representative, you have a central and important function in the daily sales work. You relieve our salespeople of administrative tasks and actively work with customer care and upselling to existing customers and partners. You are one of our most important contact points and ensure that customers have a professional and positive experience with Hr Björkmans Entrémattor.

Your main responsibilities include;

• Handling cancellations and incoming customer inquiries
• Receiving orders and establishing contracts
• Contacting new customers for follow-up and welcome
• Working with upselling to existing customers
• Providing administrative support to the sales organization
• Handling incoming calls via switchboard

The position is a permanent full-time employment, with immediate start. You will be based at our modern and beautiful office in Upplands Väsby, and the working hours are Monday to Friday, 08:00-16:30.

Your Profile

We are looking for someone with several years of experience in sales support, inside sales, or customer service with elements of upselling. You are used to working actively and proactively to strengthen customer relationships, customer satisfaction, and customer loyalty, and you thrive in a role where relationships, sales, and service are in focus.

You have good computer skills and experience working in business systems, CRM systems, and Microsoft 365. Experience with Lime is a strong advantage. You express yourself fluently in both Swedish and English, both spoken and written.

To succeed in this role, you are attentive, service-oriented, and business-minded. You are motivated by creating customer value, developing relationships, and contributing to upselling – both independently and together with your colleagues.

You communicate clearly and confidently and are proactive in finding solutions and opportunities. In your work, you are structured, meticulous, and self-driven, and you take responsibility for driving your tasks and processes forward.

We Offer You

At Hr Björkmans Entrémattor, you will be part of a well-established, successful, and expanding company with a strong market position. We are a committed team with a clear value base that we are proud of. Our work is characterized by collaboration, engagement, quality, and sustainability. Here you will have the opportunity to contribute, influence, and make a difference while having fun at work and developing in your role.

We offer a competitive salary, occupational pension, insurance package, and wellness allowance.

Application

We warmly welcome you to apply for the position today. Email your application/CV to [email protected] and mark the application with 'Customer Care Representative, Stockholm’. If you have any questions, please contact Frida Borg at 040-608 76 01.

In the recruitment process, we apply personality and logic tests, alcohol and drug tests, and UC for final candidates.

About Hr Björkmans Entrémattor

Hr Björkmans Entrémattor specializes in the rental and cleaning of high-quality entrance mats with a strong focus on the environment and sustainability. The company was founded in 1993 and has steadily grown since then both organically and through acquisitions. In 2025, the company was named Gazelle Company of the Year.

The company has found its own niche in the rental mat industry and offers customized solutions to optimize the use of mats and reduce wear. The circular business model includes regular cleaning and maintenance to extend the lifespan of the mats.

With a patented closed washing system that reuses 98% of the water and biotechnological detergents, the company operates environmentally friendly and uses fossil-free transport. The mats reduce dirt and moisture in premises, which lowers cleaning costs and the risk of slip accidents.

Hr Björkmans Entrémattor has customers in various industries throughout Sweden and has a long-term customer focus that creates strong relationships. Quality and service are central values, and the company is a leader in its niche.

The company has a turnover of approximately 100 million and employs 70 people at laundries in Arlöv, Kalix, and Upplands Väsby, as well as depots in Jönköping and Gothenburg. The customer base is located in Skåne, Blekinge, Halland, and Småland, Östergötland, Gothenburg, Greater Stockholm, and Norrbotten.

Feel free to learn more about the company at www.hrbjorkman.se.