Vacant job

Experience the feeling of a game-changing career!

Concentrix is a global company specializing in technology and service that supports the brands of the future in over 70 countries. With some of the world's largest and best brands in our client portfolio, the chances are high that you have already interacted with one of our 440,000 colleagues at Concentrix, without even knowing it! Our employees deliver the next generation of customer experience and help companies build better relationships with their customers.

If you want to grow in your professional role and be inspired, we encourage you to apply for the position of customer service representative for SAS, Scandinavia's leading player in the airline industry. You will be part of a community of employees supporting SAS's Norwegian and Swedish private customers. For this role, you will work at our office in Helsingborg.

About the role

Your daily work involves providing the best possible customer support to SAS's Swedish customers via phone and chat regarding matters related to flight bookings, products, payment methods (credit, vouchers, and loyalty points), baggage and meal accessories, online service, and much more! You provide accurate information and can make changes to existing bookings for both time and destination, name changes, special service requests (wheelchairs, special assistance, pets), and cancellations. Furthermore, you are an expert in planning and delivering smart solutions to customers in difficult situations (schedule changes, delays, and cancellations) by modifying bookings and assisting with refunds. You create a strong customer relationship and inform clients about their loyalty programs for the best possible experience! The position offers you the opportunity to develop and specialize in areas of knowledge where your expertise can add value to our clients' premium customers. Through your experience and professional customer service skills, you can shine in your role and create great opportunities for yourself and for SAS!

We are looking for you

You are proactive and an expert at listening, always considering customers' needs. You are positive and energetic by nature and always strive to provide the best possible customer service with your professionalism and commitment. You have good social skills and can express yourself well both verbally and in writing in Swedish and English. You thrive in independent tasks and have the ability to quickly adapt to changes and handle stressful situations with a calm demeanor. You have good computer skills and can manage administrative tasks, such as data entry in systems.

• You speak and write fluent Swedish (C1) and English (B2), and have some understanding of the Norwegian language, as Norwegian calls may occur.
• You can work weekdays from 07:00 to 19:15 and on weekends from 09:00 to 18:15
• You can work on-site at our office in Helsingborg
• You have at least 6 months of previous customer service experience
• You are at least 18 years old
• You have good computer skills

Location and work setup

This position is office-based and located at our office in Helsingborg. During the first six months, work will be performed exclusively on-site to ensure a solid introduction and smooth and effective integration into the role and team. After this period, there may be an opportunity for a hybrid work model, including partial remote work, provided that specific competency requirements set by the employer are met. Further information regarding this can be provided during the recruitment process for those who find this of interest.

Your benefits

Career and personal development!

We will ensure that you receive the right training from the start through a comprehensive training program of a total of 7 weeks, where theory and practice are mixed, and where you will practice receiving customers with support behind you. Furthermore, you will work with modern equipment and receive continuous support to ensure your success in your new role! At Concentrix, there are also opportunities for career advancement - approximately 80% of our leaders and managers have been promoted internally!

• A total of 7 weeks of training period.
• Collective agreement with Unionen.
• The chance to be part of a brand new, fantastic team from the start!
• Close to the central station in Helsingborg.
• 25 days of annual paid vacation, wellness allowance of 3500kr/year, and other outstanding employee benefits, including a pension system.
• A wonderful company culture in an inspiring and open work environment.
• Good career opportunities for internal development!

Details about the position:

Start date: 2026-02-23

Employment type: Permanent with a 6-month probation period, full-time employment.

Working hours: Monday - Friday: 07:00-19:15 and Saturday - Sunday: 09:00-18:15 (your working hours will be scheduled in shifts during the specified opening hours of 40h/week).

Workplace: Concentrix office in Helsingborg at Rönnowsgatan 8C. (With the possibility of Hybrid after 6 months)

Does this sound interesting to you? Selection and hiring are ongoing, so apply today!