Vacant job

Operators for the Regional Command Center

Workplace Description

Are you ready for a bigger task? The Swedish Police Authority is Sweden's largest authority with approximately 40,000 employees across the country. With us, you will have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society.

The Regional Command Center (RLC) is an important part of law enforcement efforts and is responsible for the police's intervention activities throughout the region. RLC is a section within the operational unit, and the workplace consists of RLC operators, RLC commanders, duty officers, and regional incident commanders. At RLC, incoming phone calls, including those from 112, and radio calls are handled, assessed, and prioritized. The operations at RLC are characterized by a clear citizen perspective, where RLC must maintain a very high availability in cases requiring immediate or urgent police interventions. RLC operates 24/7, which means that working hours are scheduled for days, nights, and evenings, as well as weekdays, weekends, and public holidays.

Job Description

As an operator, you will answer 112 calls from the public, handle radio calls from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To solve the task, you will follow a nationally established prioritization order and work under the guidance and support of supervisors. You will also have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress may occur; regardless, you are expected to meet both citizens and the police you lead in a professional manner. To thrive in the role, you need to be secure, stable, and have good self-awareness, as the tasks and working conditions can be mentally demanding.

The operator role includes collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, the Rescue Service, mountain rescue, and ambulance services in the region. The work as an operator begins with comprehensive training that provides you with the right tools and conditions to take on the assignment.

Qualifications

This is an opportunity for you who have:

· A high school diploma or equivalent knowledge acquired through experience

· At least 1 year of work experience

· Very good ability to communicate in spoken and written Swedish

· Good understanding and ability to communicate orally in English

· Good computer skills and the ability to learn new IT systems

· Swedish citizenship

It is advantageous if you also have:

· Experience in work where you have met or handled people in vulnerable situations (for example, through work experience or engagement in voluntary or association activities)

· Work experience in roles requiring high multitasking ability such as in alarm centers, ambulances, healthcare, the armed forces, communication centers, customer service/support, or similar work that the employer assesses as equivalent

· Documented experience where the work has mainly been conducted via phone and computer

· Language skills beyond Swedish and English that you can apply fluently in professional contexts deemed relevant for the position

· A B driver's license

· Post-secondary education that the employer considers suitable for the position based on the needs of the organization

Personal Qualities

As an RLC operator, you will daily meet citizens in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on whom you are meeting. Furthermore, this requires a good ability to collect and assess information effectively to drive cases forward in a minute operational environment. To succeed in the role, you need to have the capacity to remain calm even in pressured situations. The role of an RLC operator requires you to collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good collaborative climate and contribute to the group.

We will place great emphasis on personal qualities.

Additional Information

Employment Type: Permanent employment with a 6-month probationary period. The position begins with mandatory training. Successful completion of training is a requirement for continued employment.

Job Title: Administrator

Work Location: Umeå

Working Hours: Shift work, day, evening, and night shifts.

Start Date: September 2026

Function: RLC Operator

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions in your application email, which you can find in the original ad on the Police's website. The questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection process. Therefore, it is important that you respond clearly and thoroughly to the questions and do not refer to other documents, e.g., CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be met at the time of application. The full ad and information on how to submit your application can be found here: https://polisen.se/jobb-och-utbildning/lediga-jobb/2026/januari/operatorer-till-regionledningscentralen2/

In the selection phase, personality and logic tests will be used. Work samples are part of the recruitment process and will be conducted on-site.

We have high demands on our employees' security and confidentiality awareness. A security review with a background check according to the Security Protection Act (2018:585) will be conducted before a decision on employment is made. Employment comes with an obligation to be placed in a war situation. Read more about war placement and security review at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning

Your application is a public document according to the principle of public access.

Warm welcome to your application!