Skånetrafiken is hiring staff for traffic monitoring

Skånetrafiken's vision is to offer the best travel experience in the world and thereby be the obvious choice for the people of Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and to making Skåne an innovative and attractive region to live, work, and thrive in. For us, public transport is about so much more than just travel. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with a high quality of life.

At Skånetrafiken, we are about 500 employees working with business development, procurement, traffic planning, marketing, transport service administration, IT, and customer service. We work to develop our traffic and services so that our customers, currently numbering 475,000 per day, can travel in a simple and sustainable way. Our organization is vision- and value-driven with the goal of increasing the number of customers and our customer satisfaction.

Our operations are responsible for coordinating, producing, informing, and following up on urgent disruption information in Skånetrafiken's internal and external channels. Together, we guide our passengers through traffic disruptions around the clock.

JOB RESPONSIBILITIES

Our task is to monitor all traffic for Skånetrafiken in real-time, including adjacent counties and Denmark. We are responsible for producing and publishing traffic information, both for urgent and planned deviations via Skånetrafiken's digital channels such as the app, website, and stop signs. We handle external contact with transport companies, the Swedish Transport Administration, and emergency services regarding disruption information.

The assignment also includes reporting deviant disruption information for follow-up to the relevant business area so they can follow up on our delivery to the passengers. We are the primary contact for Skånetrafiken's operational duty during incidents that affect critical operational areas or other authority-initiated events. We communicate all deviation and disruption information to those who meet customers via chat, social media, and other customer channels. Our unit also handles Skånetrafiken's press during on-call hours.

This advertisement refers to a permanent position, three fixed-term positions, and four hourly positions. Our working hours extend around the clock, every day of the year.

QUALIFICATIONS

You who are applying have a completed upper secondary education and preferably post-secondary education that the employer deems relevant for the position. Additionally, you have good knowledge of Swedish and English in both speech and writing. You have experience working with large amounts of information in time-sensitive operations to interpret and rework information for a targeted audience. You also have experience in performing operational work, preferably in the public sector. Experience in replacement traffic, both urgent and planned, is an advantage. Work with traffic management, incident handling, public transport, or similar is also advantageous.

You have the ability to simultaneously read and interpret large amounts of information from multiple systems and applications and transform this to publish clear and guiding disruption information to passengers. You also need to be stress-resistant during acute incidents that may affect Skånetrafiken's passengers. Furthermore, you can perform work at varying speeds from calm situations to high tempo in a setting where multiple instances expect delivery from you directly. Additionally, you have a good ability to collaborate effectively in a team but also independently with ease in making decisions that affect many. You need to be flexible and understand that through development, we change working methods to meet the needs of our various stakeholders. The work takes place at all hours of the day, which means you should be able to work varied hours. We place great emphasis on personal suitability.

We apply ongoing selection, and you are warmly welcome to submit your application today!

ADDITIONAL INFORMATION

Region Skåne exists to ensure that everyone living in Skåne feels good and has hope for the future. Through limitless collaborations and care, the best conditions for a healthy life are created within business, public transport, culture, and healthcare in Skåne. Together, we make life more possible.

Skånetrafiken is here for everyone who lives, works, and travels in Skåne. We make it easy to travel sustainably. Every day, people make about 470,000 journeys with one of our 14,000 daily bus and train trips, as well as 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train journeys are marked with Bra Miljöval, and by traveling collectively, we contribute together to a sustainable society, a better environment, and a vibrant landscape.

At https://www.skane.se/ledigajobb (https://www.skane.se/ledigajobb), you can see the status of Region Skåne's recruitments and how many have applied for the positions.

If you have protected personal information, please contact the contact person specified in the advertisement so that your application can be handled according to special procedures. When you apply for a job at Region Skåne, your application becomes a public document according to the principle of public access. The information is processed and stored in accordance with the General Data Protection Regulation (GDPR).

To staffing and recruitment companies and to you who are salespeople: We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of additional job advertisements.