Support Employee in Second Line Support

We are looking for a responsible and communicative support employee for the role of second line support. Here, a combination of delivering first-class service and having fun at work is valued. Welcome with your application!

ABOUT THE POSITION

Our client is a leading player in the Nordic energy sector with a strong focus on sustainability and future fuels. The company invests heavily in large transition projects and operates an extensive network of service stations in the Nordics. The organization consists of over a thousand curious and driven employees who work together to change the game in the energy market.

Here you will have the opportunity to become part of a corporate culture that dares to challenge the prevailing norms. For our client, employee safety and well-being always come first. They offer an open and inclusive work environment where you as an employee are given great trust and encouraged to take your own initiatives. The culture is described as unpretentious and action-oriented, in an organization that is constantly in motion. Here you are given space to explore new ideas, and the company supports your personal development through strong leadership and continuous learning opportunities.

You will be part of Customer Experience and a colleague in the Second Line Support team. You will work closely with seven colleagues and report to the Team Lead for Second Line Support. The department has about 20 colleagues working together in an open office landscape.

You are offered

• Regular working hours: 07:50 - 16:30 (40 min lunch)
• Every third/fourth week - working hours: 08:20 - 17:00 (40 min lunch)
• 10 min break x2, one in the morning and one in the afternoon
• Remote work is not possible

You are offered a solid introduction with the support of a dedicated buddy who helps you quickly get into the role. Here, you are encouraged to explore new ideas, take responsibility, and show care – qualities that reflect the company's culture. In the long run, there are good development opportunities for those who want to grow in an environment characterized by openness, fairness, and sustainability.

JOB RESPONSIBILITIES

Job Tasks

• Handle incoming support cases from corporate customers via phone and email
• Manage inquiries regarding invoices, fuels, accounts, cards, fault reports, and credit management
• Handle card applications in the client's system
• Maintain close contact with adjacent teams and departments such as sales, accounts receivable, and credit teams

WE ARE LOOKING FOR YOU WHO

• Has completed high school education
• Relevant work experience in service and administration
• Good system and data skills with the ability to quickly adapt to new systems
• Communicates fluently in Swedish and English, both spoken and written

It is meritorious if you have:

• Experience with card transactions and payment flows
• Previous experience in customer service/support using phone and email as tools
• Experience working with the tasks described for the role
• Knowledge of or experience with CRM systems, such as Salesforce

To succeed in the role, you have the following personal qualities:

• Optimistic
• Organized
• Responsible
• Intellectually curious
• Respectful

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Our client is a well-known player in the fuel industry striving to become the most CO2-conscious company in the industry, focusing on phasing out fossil fuels.