Are you ready to join us on our exciting journey?

Ellevio is one of Sweden's largest energy companies, and together we continue to electrify Sweden. With us, you are part of a secure and important future industry while having the opportunity to make a difference, grow as an individual, and have fun along the way! We believe in a bright and sustainable future, do you?

About the role of Customer Relations Manager

We are looking for someone who is engaged and business-minded and wants to develop and strengthen the dialogue with selected customers within housing cooperatives, tenant associations, builders, and property owners. The role is central to creating a long-term and trusting relationship where we deliver on our promises, create value, and contribute to a good customer experience. You will be part of an engaged Customer Experience team of ten fantastic colleagues who are passionate about creating an engaging and seamless customer experience and guiding our customers towards efficient and climate-smart energy use. You will be an important voice in how we continue to develop our offerings and how we make everyday life easier for our customers.

Your responsibilities

• Create, maintain, and develop strong and long-term relationships with selected customer groups.
• Provide insights into customer needs and translate those insights into solutions that strengthen the business and increase customer satisfaction among the target group.
• Ensure an active, transparent, and value-creating customer dialogue.
• Identify and drive initiatives that improve the customer experience.
• Collaborate with external stakeholders who make decisions, build, and provide advice on measurement and network subscriptions.
• Collaborate with internal functions to promote the establishment of network measurement and network subscriptions.
• Prepare decision-making materials for relevant decision-makers.

Who are you?

You see business opportunities, take initiative, and act quickly. You are responsive to customer needs and motivated by creating value – both for the customer and the business. You thrive in collaborations, build trust, and find it easy to create relationships both internally and externally. You are results-oriented and focus on achieving goals. To succeed in this role, you need to be proactive, self-sufficient, and comfortable in social settings.

We expect you to have:

• Experience in identifying business opportunities, driving dialogue, and creating value-adding solutions.
• Good experience in managing multiple initiatives simultaneously.
• Experience in building customer relationships.
• Very good knowledge of Swedish, both spoken and written.

We consider it advantageous to have:

• Industry knowledge in real estate or construction.
• Understanding of housing cooperatives, tenant associations, builders, and property owners, as well as their needs and decision-making processes.
• Knowledge of the energy industry and energy measurement.

Ellevio as an employer

It is important to us that employees feel comfortable, engaged, and driven by the desire to continuously learn and develop. Only then can we together achieve our vision of a bright and sustainable future. With us, you have great opportunities to influence the company as a whole and your own career. A great testament to this is that we have received the award for Sweden's most attractive employer and have also been named a Career Company - for the sixth year in a row!

Find out more!

• Meet some of your future colleagues
• Read more about our employee offerings
• Learn more about our recruitment process

Good to know!

We want to fill our positions as soon as we find a good match, so we recommend that you do not wait to submit your application. If you like what you have read so far and want to be part of our journey forward – send in your CV or LinkedIn profile by February 6.

If you want to know more about the position, you are welcome to contact the recruiting manager Carolina Ståhlgren at [email protected] (mailto:[email protected]) or our recruiter Pauline Karlsson at [email protected] (mailto:[email protected]).

As we are a socially important business, we always conduct background checks on all final candidates. Contact our recruiter if you want more information about our background checks.