Vacant job

Are you a leader driven by creating value for customers, developing the business, and inspiring your team? Now you have the chance to help shape the bank of the future and ensure a world-class customer experience!

You will be responsible for the offices in Nynäshamn and Visby, leading and coaching a team of 10 advisors in booked advisory services. Your leadership will be crucial for our offices to achieve success while also contributing to strengthening our position in the local market.

At Swedbank, you have the opportunity to:

• Conduct advisory sessions and drive sales across all customer groups locally and nationally while strengthening Swedbank's brand through customer activities and local engagements.

• Set direction and allocate resources while ensuring that the national working method is followed at the offices.

• Coordinate and manage resources between the offices to secure the operational office network according to the predetermined office formats and frameworks.

• Collaborate across unit boundaries to ensure delivery on specific key KPIs such as overall SB profitability and growth, number of advisory meetings, conversion rates, as well as customer satisfaction and employee motivation within Lending & Advisory.

• Optimize customer flows including customer experience and line efficiency within the Lending & Advisory offices while being responsible for good credit quality and risk exposure within established frameworks.

• Implement national working methods and ensure compliance with processes and procedure descriptions.

• Implement according to Swedbank's defined customer segmentation, service models, and final offerings.

• Ensure that measures against financial crime (including onboarding and offboarding) are performed on SB customers.

• Balance customer needs with service levels, pricing, and risk within the set and agreed governance principles, limits, and frameworks.

• Tactically and operationally plan your organization and staff effectively according to the bank's distribution model.

• Regularly coach your employees to ensure sustainable performance and that they develop in their self-leadership.

In this role, you need:

• Relevant academic degree or equivalent competence in banking and finance.

• At least 5 years of relevant work experience and documented leadership experience.

• Experience in leading successful business transformation and very good strategic and tactical ability.

• Experience in leading through others and the ability to translate strategy into plans, goals, and drive productivity.

• Proven and excellent collaboration skills with various stakeholders.

• Strong customer focus and understanding of customer needs and what can drive customer behavior.

• Excellent knowledge and experience of the business within Saving, Lending, Insurance, as well as collaboration with Real Estate Agency and our proactive calling activities.

• Licenses in Saving and Lending (Swedsec and Mortgage License) as well as Insurance Distribution Rights.

• Knowledge of and understanding of new technology that will enable optimization of routing and smarter customer journeys in telephony.

• Excellent communication skills, both written and verbal in Swedish and English.

• You are comfortable speaking in front of large groups and conveying messages in an inspiring and clear manner.

With us, you can experience:

• Personal and professional development through self-leadership and continuous improvement.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when it suits the role.

• Benefits (https://www.swedbank.com/sv/work-with-us/compensation-and-benefits.html) such as our offerings for employee banking products, occupational pension plan, stock-based reward programs Eken, and voluntary group insurance.

Become a part of our team and...

work in an inspiring environment where motivated leaders thrive, want to develop, and are passionate about customer interactions and business. You will have a manager who is clear, engaged, and attentive. I support, provide ongoing feedback while expecting high delivery. I expect you to enjoy working in teams that collaborate towards set goals, and it is crucial for me that you are involved, take responsibility, and have a strong commitment to customer interactions, sales results, and our development journey together in the bank. You will be part of the Lending & Advisory Branch East management team.

As leaders, we trust our employees and delegate responsibility; we strive to build a team with an open, positive, and transparent environment where everyone can grow and learn from each other. Jenny Barefrem, your future manager.

We look forward to your application by 2025-12-23.

Location: Gotland

Recruiting Manager: Jenny Barefrem +46 70 371 81 09

We may begin the selection process during the application period and welcome your application as soon as possible.

We have made our choice of recruitment media and therefore kindly ask for no contact with advertisers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.