Vacant job

📍 Location: Östersund
⏰ Start: 2026-01-05
📅 End: 2026-12-31
💼 Extent: 100 %
🚫 Remote: No

Fujitsu is looking for an engaged and service-oriented 1st line support technician for their Service Desk in Östersund. Here you will have the opportunity to work in a varied support environment, where you are an important part of providing customers with the best possible service and technical assistance.

Enjoy a role where customer contact, problem-solving, and technical interest are at the center. To succeed in this role, we see that you have:

• At least 1 year of experience in IT support, customer service, or BackOffice.
• Very good ability to express yourself verbally and in writing in both Swedish and English.
• High communicative ability and good pedagogical skills.
• Strong technical understanding and willingness to learn new things.
• Very high service mindset and a professional approach.

• Driver's license
• Experience or knowledge in:
  • Windows 10
  • Google Suite
  • Office365
  • Active Directory
  • Networking
  • Exchange
  • Customer service
  • iOS/Apple
  • Android OS

You will support both Swedish and English-speaking customers, so you need to be comfortable in both languages.

It is advantageous – but not a requirement – if you have experience in:

• Service desk environments
• Support for end users
• Trade, service, or technology-related roles

As a support technician at Fujitsu, you will:

• Provide support via phone, email, and other media.
• Troubleshoot and guide users in a pedagogical, calm, and clear manner.
• Create a safe and positive customer experience with every contact.
• Handle a wide range of technical questions from end users.

You are responsible, driven, and have a genuine interest in technology. You thrive equally well in a team as well as working independently.

The position involves shift work 24/7 according to a rotating schedule – days, evenings, nights, and weekends.

• Travel may occur in connection with training.
• A reference report is requested at the interview.
• Extended background checks and security clearance interviews will be conducted on the final candidate.

Barona is an international company with Finnish roots. Since its inception in 1999, we have grown to operate in 10 countries. We serve as a natural link between employers and employees, offering scalable, sustainable, and modern staffing and competence solutions. With us, you always have close contact with your consultant manager who supports you in your assignment.

Learn more about us: Barona – Recruitment - Staffing - Outsourcing - Job Opportunities (https://barona.se/)

If you meet the qualifications and find the position interesting, we welcome your application! We request a CV/resume – preferably with a short personal letter explaining why you are applying for the position. Applications are sent via our system (not via email for GDPR reasons).

Do you want to be part of Fujitsu's dedicated support team in Östersund?
Submit your application right away! Interviews are conducted continuously, and the position may be filled before the application deadline.

INDTECH