Vacant job

We are looking for you who want to take the next step in your career! With a burning interest in customer service and technology, you will become a key player in delivering a world-class customer experience and creating long-term customer relationships!

 About the position

As a technical customer service representative, your role is crucial for good customer experiences and successful service. You will receive incoming calls, emails, chats, and assist customers through engaged service and technical skill, creating well-tailored solutions for the customer's needs.

• Receive incoming customer calls and meet the customer's needs with professionalism and commitment

• Work administratively in various systems with tasks such as email, chat, and case management

• Offer tailored solutions to build valuable and long-term customer relationships

• Work towards set goals and receive ongoing support and feedback from your leader

 Our offer

• Salary according to collective agreement via Unionen and Almega.

• Two weeks of paid training and continuous coaching and education in your role.

• Great opportunities for career development within the company.

• Wellness allowance

• Modern office in a stimulating and active work environment with team activities and fun events to promote a good community!

 We are looking for you who

• Have an interest in customer service and technology and are driven to develop within it

• Want to own cases and solve complex problems smoothly

• Have your sights set on success - a driven and engaged star who wants to take your technical skills to the next level!

• Enjoy collaborating to achieve common and individual goals.

• Are punctual and meticulous in your work performance and have an eye for quality.

Previous experience in service or support is an advantage, but not a requirement - we provide you with the tools to succeed!

• Fluent in Swedish in both spoken and written form

• Good knowledge of English

• Computer literate

• Approved high school education

• Start: By agreement - we are flexible with the start date.

• Employment form: We initially offer a temporary position with good opportunities for permanent employment for the right person.

• Working hours: Our operations run around the clock - which provides good opportunities for flexible working hours that work for you and the business.

Are you ready for the next step in your career? Don't hesitate - send in your application today! We look forward to hearing from you!

About Responda Group Responda was founded in 1992 and has since its inception aimed to become Sweden's best answering and customer service!You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered on time and with a high degree of service, quality, and efficiency.