Ängelholm Makes the Impossible Possible

Ängelholm makes the impossible possible – this is our vision that underlies our future development journey. We dare to think and test differently, to do the unique and unexpected. We know that we are best together and that it is through cross-border collaboration that we go the farthest. We also know that Ängelholm is a place with unique opportunities for continued development.

Based on our agile organizational structure, we aim forward and upward. Do you want to be part of our journey?

JOB RESPONSIBILITIES

Your tasks will be to provide information and guidance to our residents, businesses, and visitors. The work is mainly carried out via phone but also through our other channels such as chat, email, and personal visits. Customer service handles cases concerning all areas of the municipality's operations. Your area of responsibility will primarily be based on the main assignment of community issues, such as building permits, water/sewage, streets, parks, etc.

Scheduled working hours apply during Customer Service's opening hours, which are Monday to Friday 08-16, City Hall, Ängelholm Municipality.

QUALIFICATIONS

• Documented experience in customer service or municipal operations is required
• Higher education or equivalent work experience
• Ability to work in a team as well as independently
• Flexible and has a service-oriented and resident-focused approach
• Good conversation and telephone skills and can express yourself well in both speech and writing
• Ability to see the big picture and support colleagues in Customer Service towards efficiency and changed working methods related to digitalization
• Experience in documenting and handling cases
• Very good computer skills
• Open to change and development-oriented

ADDITIONAL INFORMATION

Ängelholm Municipality aims to be an organization where employees thrive, develop, and want to stay. We strive to offer full-time positions for increased equality and attractive jobs.

To ensure the quality of the recruitment process and to communicate quickly and easily with you as an applicant, we ask you to apply via the link in the advertisement.

During the interview, you will need to prove your citizenship. You can do this with a passport or a personal certificate along with an ID. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must show that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only occur after verification of the work permit, which is required according to the Aliens Ordinance.

We have decided which recruitment channels we wish to use for this recruitment. Therefore, we kindly ask not to be contacted for further offers of skills mediation, advertising, and recruitment assistance.