Vacant job

We are looking for a technically interested service desk employee who speaks Danish, Swedish, and English to join our client's driven team!

Do you have an eye for IT, a calm and secure demeanor, and the willingness to provide users with world-class support? Then you might be the one we are looking for!

About the role:

As a service desk employee, you will be the first point of contact for a user who needs assistance. The incoming contacts will come from employees within the company we support. You will:

• Assist users with technical questions and challenges via phone, email, and chat.
• Read knowledge articles and follow procedures and processes, as well as register and follow up on cases in a system.
• Troubleshoot, guide, and solve problems – always with a professional and pedagogical approach.
• Work in various systems and tools – experience with systems is an advantage.
• Collaborate closely with your team and other departments to ensure high customer satisfaction and continuous improvements.

Who are you?

• You enjoy providing support, like technology, and understand the importance of following processes, routines, and knowledge articles.
• You are quick to learn new things.
• You are confident in yourself and remain calm even when things get heated.
• You have an interest in IT and find it fun to help others understand it.
• You like to work structured in various digital environments.
• You want to be part of an engaged and goal-oriented team where we support and uplift each other with continuous feedback.

Meritorious

• Experience in technical work.
• Experience with ServiceNow ticket system.
• Familiarity with various environments.

We offer you:

• A workplace where your technical curiosity is encouraged.
• A dedicated team that is passionate about both user experience and team spirit.
• Opportunities for development within customer service and IT.
• An inclusive and harmonious work environment – with both laughter and focus.
• A feedback culture.
• Support to one of Sweden's and Europe's largest food producers.

Start date: By agreement

Scope; Full-time, 40 hours a week, scheduled between 06:45-15:45 or 08:00-17:00 with a 45-minute lunch and a 15-minute break.

Employment; Permanent with an initial probationary period.

Location: Stockholm or Sundsvall.

Send your application to [email protected] and mark your application with “LM Danish line December 2025”