Vacant job

Support Staff for Constant Clean Call Center – Weekend Evening Shift

About Us

Constant Clean is a specialist company in car wash systems with around 50 employees. We work with everything from sales and project planning to service and maintenance. With an environmental focus and service across the country, we deliver high quality and quick responses. With our headquarters in Skogås and staff spread throughout Sweden, we offer the most accessible and knowledgeable customer service in the market.

For our new Call Center where we handle customer inquiries during evenings, nights, and weekends – we are looking for someone who wants to provide our customers with safe and professional service when it is really needed.

Your Role – Support Staff

As a Support Staff member at our Call Center, you are one of our main contacts when customers call outside regular working hours. You greet them with calmness, engagement, and good service. You register cases, answer questions, and guide customers further in the process.

Responsibilities:

• Receive incoming calls from customers (mainly within car wash systems and treatment plants)
• Troubleshoot and guide the customer step by step through remote – or escalate the case further
• Assist customers with common questions and simpler cases
• Register and follow up on cases in our systems
• Ensure that every customer receives a pleasant and professional greeting
• Collaborate with other staff members in service and operations
• Administration and documentation

Your Workplace

You will work on-site at our Call Center in Skogås.

Working Hours

The support center is staffed around the clock, divided into two/three shifts per day. The position involves weekend work and holiday evenings from 15:30 to 23:30. Additional compensation is provided according to the agreement.

About You

You are a confident and service-oriented person who enjoys helping others and has a strong sense of responsibility. You are structured, meticulous, and have an easy time communicating clearly both verbally and in writing.

Qualifications

Requirements:

• Experience in customer service or a similar role
• Good communication skills in Swedish and English
• Familiarity with working in IT systems and handling administrative tasks
• Ability to work weekends at night
• You hold a driver's license and have access to a car as there is no public transport to the workplace during the weekend.

Meritorious:

• Experience in case management
• Experience from call centers, alarm centers, reception, or service professions
• Interest in technical products or service solutions

We Offer

• A varied job with great personal responsibility
• Good introduction and support from the service organization
• Lunch benefits
• Reduced working hours
• Health and company health care
• Occupational pension
• A close-knit team with a future focus

Job Facts

Title: Support Staff - Call Center

Location: Stockholm (Skogås)

Scope: Full-time/part-time/hourly employment, evening

Start: By agreement

Employment Type: Permanent (with probation period)

Salary: By agreement, additional compensation applies

Ready to be part of it from the start?

We interview continuously – send your application today and become a key player in our next big step!

For questions about the position, contact Service Manager Therese Berntsson

[email protected]

Open to All We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.