Vacant job

ABOUT Saps 

In English, Saps means vitality, and it is a very good description of what we offer businesses and public organizations throughout Sweden. Saps Service Management is present across the country and provides the best service in the areas of Property and Infrastructure.  Our service frees up time and energy for our customers, which they can invest in their operations.

We are an expansive and entrepreneurial company with big visions. We are currently on the Swedish market with over 200 employees, and growth will continue.

Our employees show great commitment, competence, and initiative, which allows us to deliver Sweden's best customer service. We encourage our staff to contribute to our development by coming up with their own creative ideas in close collaboration with our customers and colleagues.

Saps is growing – and we are now looking for several customer coordinators for our headquarters on Avenyn in Gothenburg. This is a role for you who enjoys structure, pace, and responsibility – but also for you who want to influence results through clearly defined goals and daily follow-up.

You will play an important role in the flow of our assignments, where effective planning, accurate case management, and allocation of vehicles and technicians are crucial for our success – both operationally and financially.

You will work independently with your tasks, but be part of a strong and helpful team where we share information, support each other, and work towards common goals.

About the role

As a customer coordinator, you will handle recurring and clearly defined tasks. You will be responsible for receiving customer cases, booking appointments, planning routes, and ensuring that our technicians and vehicles have assignments as planned. You will work in our case management system and follow up on our performance – among other things through our KPIs for utilization and revenue per vehicle.

This is a role for you who wants to see concrete results from your work, enjoys numbers, follow-up, and working towards clear goals.

Your tasks

• Receive cases via email or phone
• Confirm receipt to the customer via system or email
• Enter the case correctly and completely in our case management system
• Contact the customer/end-user to book an appointment
• Book technicians and vehicles based on area and availability
• Create schedules and routes in the system
• Ensure that cases are handled within SLA
• Follow up on billing rates and resource utilization
• Report back to the customer in their portal
• Reschedule in case of missed appointments or changed conditions
• Communicate with side and subcontractors
• Follow up on complaints according to established routines
• Actively work to achieve set KPIs
• Participate in team meetings and weekly reviews regarding agreements

We are looking for you who

• Have previous experience in customer service, order reception, or service administration
• Are familiar with digital systems and process-oriented work
• Have a good ability to handle a high pace and many cases simultaneously
• Communicate clearly, both in writing and verbally
• Enjoy working independently – but also collaborating when needed
• Have a clear results focus and enjoy following up on goals

Meritorious: Experience in route planning, complaint handling, SLA follow-up, or utilization optimization.

As a person, you are

• Structured and meticulous
• Efficient and solution-oriented
• Clear, helpful, and positive
• Self-driven – but also a team player
• Driven by creating order, following up on results, and delivering on agreements

About the position

• Location: Saps headquarters, Storgatan 53, Gothenburg
• Scope: Full-time, with varying working hours between 07-17
• Start: According to agreement

You will work with clear tasks, a fixed structure, and great personal responsibility, but never alone – with us, collaboration and helpfulness are a natural part of everyday life.

Does this sound like something for you? Welcome with your application – we are looking for several new colleagues and will conduct interviews continuously from November. Questions? Contact [email protected] (mailto:[email protected])

 Read more about us at http://www.saps.se/ (http://www.saps.se/)