We are looking for a service-oriented customer service representative!

We are looking for you who is a service-oriented and problem-solving team player. We are looking for you who want a communicative role and become part of this wonderful team! Welcome to submit your application today!

ABOUT THE POSITION

Academic Work is looking for a driven and service-oriented customer service representative on behalf of our client. The company is a well-known player in the fuel industry with stations across Sweden. You will be part of a wonderful and close-knit team of 5 people who work together to create the best possible service and customer experience for their private customers. The team consists of lovely and social colleagues who enjoy having fun together at work. Here you will be part of an exciting and secure company with good values that highly values all its employees!

Important info

• Working hours: 07.50 - 16.30 (40 min lunch)
• Remote work is not possible

You will be offered a solid introduction at the beginning of the position to get the best possible conditions. You will receive support from the team as well as your immediate reporting manager.

JOB RESPONSIBILITIES

Responsibilities

• Handle incoming inquiries from customers via phone, chat, and email
• Manage invoice, balance, and receipt questions
• Handle technical questions about the customer’s payment app
• Handle product inquiries and error reports
• Collaborate internally with case follow-up

WE ARE LOOKING FOR YOU WHO

• Has completed upper secondary education
• Has previous work experience in service that is deemed relevant
• Has very good knowledge of Swedish and English, both spoken and written, as it is used in daily work
• Has good knowledge of Outlook and MS Office

It is meritorious if you have:

• Previous work experience in support or customer service, where the primary working tools were phone, chat, and email
• Previous experience/knowledge in case management systems

Knowledge can be obtained through education, experience, or being self-taught.

To succeed in the role, you have the following personal qualities:

• Stress tolerant
• Social
• Responsible
• Intellectually curious
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Information about the company will be provided in a phone briefing.