Vacant job

GlobalConnect is now looking for a dedicated employee for its technical support department. Here you will work in a close-knit team with 11 colleagues, where the focus is on solving technical problems together and ensuring high operational reliability for the company's customers.

The office is centrally located by Uppsala Central Station, with the possibility to work from home up to two days a week. The desired start date is as soon as possible, taking into account any notice period.

Your main responsibilities will include:

• Receiving and managing technical cases via phone, email, and their case management system
• Troubleshooting network-related issues related to fiber connections, local networks (LAN), and wireless networks (WiFi)
• Collaborating with technicians and other teams to resolve complex cases
• Documenting cases in the case management system and ensuring that the information is accurate and up to date
• Contributing to improving internal routines and processes within support

Qualifications

In this role, we would like you to have the following:

• Fluent knowledge of Danish and English, both spoken and written
• A strong interest or previous experience in telecommunications and IT infrastructure
• Very good system skills and the ability to quickly familiarize yourself with new tools and platforms

Meritorious:

• Previous experience working in technical support, helpdesk, or a similar role

Who are you?

You are a person who enjoys solving problems, is technically curious, and has good analytical skills. You are structured, solution-oriented, and thrive in a role where you collaborate with technicians and colleagues in the team. You are also unpretentious, helpful, and take initiative when needed. Proactivity and responsibility in projects are something you also value and like to drive forward.

More about the employment

• Start: As soon as possible, taking into account any notice period
• Employment type: You will initially be employed as a consultant through The Place, with the possibility of extension or employment with the client company
• Working hours: Full-time, Monday–Friday from 08:00 to 17:00
• Location: The headquarters is located by Uppsala Central Station, and there is an opportunity to work from home 2 days a week.

Does this sound like you? We look forward to receiving your application! The selection process is ongoing, and the position may be filled before the application deadline.About GlobalConnect GlobalConnect is one of the leading providers of digital infrastructure and network services in the Nordics. We offer comprehensive solutions and internet services – from fiber in the ground to the cloud in the sky and everything in between.

Connectivity is an important component in almost all aspects of our lives, from healthcare and transportation to education and entertainment. More than 50% of all data traffic in and out of the Nordics goes through our fiber network. This is a significant responsibility and a testament to the important role GlobalConnect plays in today's and tomorrow's society.

See more info here: https://globalconnect.se/ (https://globalconnect.se/)

The Place – Sweden's only Worklife Partner Does this sound interesting and do you still want to apply for the job? Great – if you manage to secure the position, you will also become a part of The Place! As an employee at The Place, you will be offered a network of expertise, mentorship, and secure conditions. At The Place, you have a Worklife Partner who is interested in following and developing your work life over time.