Join us in making every day a little better!

Do you want to help create the future's digital services for the restaurant industry? Are you passionate about digital sales and customer-centered development?

At Martin & Servera, we deliver food, beverages, and services to restaurants and large kitchens across Sweden. As a market leader, we drive development and work hard to make every day a little better. We are now looking for an operational manager for the Customer Experience Design team who wants to work with our digital channels and services. Martin & Servera is on an exciting digitalization journey. In 2024, we launched an updated e-commerce platform that today accounts for the majority of our total sales, and now we are working on the next step in developing personalized solutions and digital services with the customer in focus.

In the role of operational manager for Customer Experience Design, you will play a key role in leading, reinforcing, and developing Martin & Servera's business area for Digital Services and Digital Channels. The goal is to strengthen our position and brand. You will become part of a strong internal community where we work together, support each other, and have fun. We value a good balance between work and private life and work in a well-being and high-performing team.

A forefront in sustainability work.

Sustainable business practices are an integral part of how we at Martin & Servera develop our businesses. We are convinced that companies can change society for the better. Our sustainability strategy is based on maximizing business and societal benefits while minimizing negative impacts on people, animals, and nature. You will be an important part of the work we do together every day for a more sustainable future.

Stable and long-term.

We have a strong and long-term owner in the family-owned Axel Johnson, which creates both security and great development opportunities within the group.

We offer you.

With us, you will have an exciting job with good benefits such as a generous wellness allowance, healthcare allowance, and lunch subsidy. We challenge ourselves and value performance in the same way we care about a good balance between work and private life. We offer the opportunity for remote work two days a week. For us, a safe and secure work environment is important, which is why we conduct random drug and alcohol tests at our workplaces.

Your main responsibilities:

• Responsible for driving the strategic work around digital design, customer journeys, user testing, and service design together with other CX Designers and employees in our digital teams.
• Work in cross-functional teams with an agile approach, ensuring the competence and conditions for other CX Designers to deliver in the teams.
• Work both operationally and strategically with customer feedback and insights, actively working to minimize the distance between stakeholders and the team.
• Work operationally in one of our teams, and together with product owners and developers, you will create user stories with input from stakeholders and users and propose new developments based on customer feedback.
• Personnel responsibility for employees within your own department.
• Ongoing follow-up and coaching within your team and individuals.

You will report to the Chief Digital Officer, who is part of the business management.

Important for the job to suit you.

• Currently working or have worked as a strategic CX Designer or Lead CX Design.
• Experienced in your leadership role and a listening leader who can coach, inspire, and develop your employees and colleagues with great engagement in everyday life.
• Have a university degree with at least 5 years of experience in the role of CX Designer for web and mobile.
• Relevant experience in understanding customer insights and needs and transforming these into customer journeys, prototypes, interaction design for web and mobile.
• Experience conducting customer interviews and user testing.
• Work insight- and data-driven with a high understanding of the business and what drives value for the customer.
• Create engagement and get your employees on board towards common goals.
• Have very good collaboration skills and are good at building good relationships internally, with customers, and partners.
• Have at least a couple of years of experience working within an agile framework.
• Communicate in Swedish and English in both speech and writing. Our corporate language is Swedish, so it is important that you can make yourself understood and understand.

How does the recruitment process work?

We actively work for diversity and see differences between people as a strength. With the goal of reflecting all our customers and the society we operate in, we seek people of all ages and backgrounds. In our recruitments, we use personality tests to compare candidates as objectively and fairly as possible. We also conduct background checks. Read more about the recruitment process on our website.

The last application date is 2024-02-14

Start date: By agreement

Employment type: Permanent

Employment rate: Full-time, 100%

Address: Lindhagensgatan 133, Stockholm

Contact: If you have questions about the position, please contact Anna Grandt, [email protected] (mailto:[email protected]). For questions about the recruitment process, please contact HR partner Clara Holmstedt at [email protected] (mailto:[email protected])

Union representative: Anna-Lena Holsteryd 08-722 26 30.

Martin & Servera is Sweden's leading restaurant wholesaler and delivers beverages, fresh produce, food, equipment, services, and knowledge to restaurants and large kitchens daily. The Martin & Servera group consists of the parent company Martin & Servera and subsidiaries Martin & Servera Restauranghandel with restaurant stores, Martin & Servera Logistik, Galatea, and Sorundahallarna.

Together, we at the Martin & Servera group make a difference for everyone who loves food and drink. With care for each other, our customers, and our planet, we make every day a little better. As an employee with us, you are an important part of our success. Here, your experiences, ideas, and knowledge are valued, and we grow and develop together. Welcome to us!