Vacant job

Are you service-oriented, solution-focused, and want to work in an exciting IT environment? We are now looking for a 1st-line support IT technician for an assignment in Malmö!

About the role:

As a 1st-line support, you are the first point of contact when users need help. You receive incoming calls and emails, register cases, and ensure that everything is documented in a structured manner. Your efforts contribute to smooth case management either by solving the problem directly or by escalating it to 2nd-line.

Your responsibilities include:

• Responding to incoming cases via phone and email

• Accurately registering, documenting, and categorizing cases

• Escalating cases to 2nd-line when necessary

• Ensuring quality in classification, prioritization, and description

We are looking for someone who has:

• Relevant IT education

• Experience in IT support or similar roles

• A service-oriented and solution-focused attitude

• Good communication skills in Swedish

It is a plus if you have:

• Experience working in larger and complex organizations

• The ability to work structured in a dynamic environment

Practical details:

• Location: Malmö (on-site)

• Start: As soon as possible

• Duration: Until December 31, 2025, with the possibility of extension

Do you feel this is the right next step for you? Don't wait – submit your application today!

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus is within Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility needed to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment.