Vacant job

Customer Service Representative Bank LF Dalarnas

Are you ready to take the next step in your career? We are now looking for qualified Customer Service Representatives to join our wonderful team at Shared Customer Service who want to help our customers in the best way possible! Are you the one we are looking for?

About the job

With us, you will become part of our great community with a strong team spirit, where we work together towards the goals of achieving high customer satisfaction and call efficiency. We enjoy a fast-paced environment, are driven by working towards set goals, and want to contribute to the team's culture and community. As a Customer Service Representative with us, you will assist Länsförsäkringar's customers across the country with their banking inquiries via phone. The questions are varied, and you will support our customers with everything from new BankID to managing stocks, mutual funds, and existing loans. We actively work with individual goals and follow-ups. We measure our goals in customer satisfaction and call efficiency, where you can track your development every day.

Who are you?

We are looking for someone who enjoys helping customers in their everyday lives as much as we do. We see that you have a high school education; if you also have an academic degree with relevant specialization, it is a merit. You may have experience in customer service via phone, but if you have worked with customer interaction in other ways, that is also positive. To work with us, you need to be at least 18 years old and have good knowledge of Swedish and English, both spoken and written.

As a person, you are humble and confident with a positive demeanor. You enjoy working towards goals and have the ability to adapt to change. For you, it is natural to communicate with others in a clear and professional manner, and you have the ability to simplify the complex. We do not expect you to know everything right away; you will learn along the way. Since we have the trust to help our customers with their finances, it is important that you have the right knowledge and competence, which is why your first 4–6 weeks will consist of training before you are ready to have your first customer meetings.

About us

Shared Customer Service provides customer service in banking and insurance on behalf of the Länsförsäkringsgruppen. We started our operations in Borlänge in 2015 with just over 20 employees. Today, we are over 100 people who together serve Länsförsäkringar's customers every day of the week between 07:30 and 22:00. We offer security through coaching leadership, attractive employment conditions, and a strong brand. We are looking for employees for our development journey, come join us!

More information

The position is a permanent employment that begins with a 6-month probationary period. We are looking for employees who want to work full-time on a rotating schedule, Monday - Sunday between 07:30 and 22:00, every day of the year. As part of the job, you are also expected to work on public holidays. This may involve approximately two public holidays in a six-week period. You will have the opportunity to see your schedule for the upcoming four weeks in advance, allowing you to plan and organize your time effectively.

Planned start date is 2025-02-17

Through Rekryteringslots Dalarna, we can offer relocation services; read more about it on the Rekryteringslots website www.rekryteringslots.se

For further information, contact: Johan Södergård, 076-513 39 57

Local union representatives: Inge Gustafsson, Forena, 023-931 43.

Selection and interviews may take place on an ongoing basis. We may invite you to a group meeting where we introduce ourselves and conduct speed interviews.

Warm welcome with your application!

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