Do you want to excel in customer service?

Experience fantastic customer interactions and also have the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• In the role of Customer Service Representative with us, you will represent Releasy and our Clients towards the customers.
• You will be the primary point of contact for customers via calls and emails. Other communication channels such as chat and social media may occur depending on the assignment.
• Your main responsibilities include handling customer inquiries and resolving any issues with a focus on meeting the customer's needs.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.
• In certain assignments, upselling is included to create added value for the customer.

To provide you with a good introduction to the work, the employment begins with training combined with practical work. It is a constantly learning and developing environment where you will gradually learn new things and grow.

The position is a permanent employment that starts with a 6-month probationary period. There are varying working hours scheduled within the different opening hours of the assignments. Training starts on 2025-02-03.

Qualifications and skills

• High school diploma.
• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Submit your application today! Applications are processed continuously, meaning the position may be filled before the application deadline.

At Releasy, we are committed to ensuring your application is treated fairly. We use a structured recruitment process to ensure we recruit the right employees. The process begins with reviewing and assessing your application through methods such as selection questions and background checks. We do this to objectively assess your application based on the job requirements and to create a safe and fair hiring process. If you proceed, you will be invited to tests and interviews to assess your competence and ability to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your potential and work capacity.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public services. Releasy handles its clients' customer service and sales in all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.