Vacant job

Do you want to make a difference in people's everyday lives while developing in a dynamic and stimulating work environment? We are now looking for engaged and solution-oriented customer service representatives who want to be part of our professional team and contribute to creating value for our socially important customers.

About the role

As a customer service representative with us, you are an important part of a close-knit team that supports customers around the clock via phone, email, and chat. We do not work with telemarketing or sales – the focus is entirely on providing support, assistance, and service of the highest quality to our customers. You will work with varied and meaningful tasks where each day offers new challenges. With support from knowledgeable and helpful colleagues, we ensure that you have the right conditions to succeed and thrive in your role.

Who are you?

We are looking for someone who:

• Speaks and writes fluent Swedish (requirement) and has basic knowledge of English, both spoken and written (requirement).
• Has good computer skills and the ability to quickly familiarize yourself with new digital tools and systems, which is an asset as we work in our customers' systems.
• Thrives in a fast-paced environment and has a natural drive to help people by solving their problems efficiently and professionally.
• Is skilled at handling administrative tasks and easily absorbs new information.
• Appreciates variety in work, where no day is the same as the other.
• Is self-driven and responsible while valuing teamwork and common goals.

Experience in customer service is a plus but not a requirement – we are looking for the right person with the right attitude!

What we offer

With us, you will be part of a humble and close-knit team of 34 competent colleagues who together deliver top-class service. We offer an inspiring work environment where you have the opportunity to make a difference every day. Here we support each other, celebrate successes together, and work towards a common goal – to contribute to a safer society.

Practical information

The position is located at our modern headquarters in Piteå, with an employment rate of 75–100%. The employment starts on April 7, 2025, and lasts until August 31, 2025, with the possibility of extension.

We conduct recruitment on an ongoing basis, so please submit your application as soon as possible, but no later than April 1, 2025.

About YouCall

YouCall Sverige AB, part of SOS Alarm, is a socially beneficial Contact Center that offers services in customer service, support, fault reporting, and switchboard services. With us, you have the opportunity to work in an organization that values quality, commitment, and development. We currently have 68 employees who together create value for our customers and society.

Learn more about us at www.youcall.se and apply via our website.