Vacant job

Are you Avarda's new Customer Service Advisor?

Avarda is part of TF Bank AB, listed on Nasdaq OMX, with offices in Sweden, Norway, Finland, and Germany. We are a challenger in the payment industry, standing out by offering retailers the opportunity to promote their own brand throughout the customer journey. With our "real white label" strategy, we help retailers strengthen their brand identity and build long-term customer relationships. Among our clients, you will find leading brands such as Boozt.com, Bubbleroom, Beijer Bygg, Däck 365, and Wakakuu.

Avarda is growing rapidly in the Nordics and is now looking for solution-oriented and service-minded employees to strengthen our Customer Service Team. We are looking for you who master Finnish, Norwegian, or Swedish and are interested in full-time, part-time, or fixed-term employment.

Why Avarda?

At Avarda, we offer a unique opportunity to work in a rapidly growing company, where you will become an important part of our journey towards delivering "Best In Class" customer experiences. Our office in bright and modern premises in central Borås offers an inspiring work environment with proximity to other departments, giving you a deeper understanding of e-commerce and how a business operates as a whole.

For the right candidate, there are good opportunities for both development and influence in the role, as well as working broadly within Customer Operations.

What does the role entail?

As a Customer Service Advisor, you will:

• Respond to customer inquiries via email, phone, and chat.
• Perform administrative tasks related to customer inquiries.
• Actively work to improve customer experiences and ensure high service quality.
• Identify and suggest improvements to streamline workflows and processes.
• Support other departments and contribute to collaboration within the organization.

Who are we looking for?

We are looking for someone who is:

• Service-oriented with the ability to handle various customer situations with professionalism.
• Solution-oriented, goal-driven, and unafraid to take on new challenges.
• A strong communicator with a good ability to express yourself well in both Swedish and English, in speech and writing.
• Preferred: Fluent in Finnish or Norwegian.

Other qualifications:

• Basic knowledge of e-commerce and finance.
• A genuine interest in learning new things and developing.

What do we offer?

• The opportunity to be part of a rapidly growing company with a strong focus on innovation and service.
• A work environment characterized by collaboration and development.
• The opportunity to contribute ideas and influence work in a dynamic environment.
• Flexible employment forms: full-time, part-time, or fixed-term employment.

Does this sound like something for you?

Apply today and become part of Avarda's success story!