Vacant job

About the Company
Tietoevry is a leading company in digital transformation, providing integrated IT solutions to both businesses in the private sector and the public sector. They play a significant role in the digital sphere and leverage their software and services to develop tools and solutions that facilitate everyday life for a large number of people. By helping companies renew their operations through modernization, digitalization, and innovation, they create new opportunities based on openness, collaboration in innovation, and a comprehensive ecosystem. Here you will have the opportunity to grow with challenging and stimulating tasks. Furthermore, you will receive continuous support through developmental and coaching conversations. This is combined with a strong culture based on high transparency and a great deal of team spirit.

About the Role
The role of support technician at Tietoevry primarily involves providing support to one of Tietoevry's largest customers. The role is dynamic and varied, as you are expected to provide support in areas such as Office 365, MS Office, Windows, Windows Server, networks, firewalls, WiFi, security, backup, Active Directory, and Mac.

Responsibilities:

• Provide quality support via phone, email, and chat for end-users at the customer.
• Deliver solutions to issues related to technical questions or problems.
• Troubleshoot and resolve technical issues using remote control and automation tools.
• Participate in improvement processes for incident, change, and problem management.

Qualifications and Characteristics
We are looking for someone who has a knack for providing quality service. To fit well in the role, we see that you have an approach characterized by a high degree of customer focus and service. Furthermore, you are focused on achieving results and developing over time. Setting goals and working towards them, both individually and in teams, feels natural to you. You are a person who works well in a group and maintains a high standard of honesty and consistency in your actions. Like others in the team, you are expected to be flexible and open to development as you will be taking on a varied amount of different cases. You are communicative, cooperative, and spread positive energy. You have the ability to identify problems and find solutions to them.

Furthermore, we would like you to:

• Have at least one year of experience in either technical support or customer service.
• Demonstrate strong motivation and interest in developing within IT and working with larger clients.
• Be able to express yourself fluently in both Swedish and English.

Additional Information

• Location: Solna, Stockholm
• Scope: 100%

This is a consulting assignment for 6 months with the possibility of permanent employment; you will initially be employed by Asta Agency and work as a consultant at the company. For the right person, there are good opportunities for a permanent position at the company.

We apply rolling selection in this process, which means that the position may be filled before the application deadline. We therefore recommend that you apply as soon as possible!

If you have any questions or concerns regarding Asta Agency's recruitment process, please do not hesitate to contact us at [email protected].

About Asta Agency
Asta Agency is a recruitment and staffing company that helps businesses find the right professionals throughout Sweden, focusing on Stockholm, Gothenburg, and Malmö. We recruit and hire specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in their next steps.

Read more about how we work with recruitment, staffing, and temp-to-perm solutions at astaagency.se (https://www.astaagency.se/).