Vacant job

About the Role

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We offer service solutions for substation automation systems, control and protection, cybersecurity, communication, and remote control technology. You will join a team where your colleagues are experienced and motivated, working with a customer and service-focused approach. Our ambition is to deliver service of the highest quality, with solutions tailored to our customers' needs. In this role, you will be responsible for service proposals from the initial customer inquiry to contract signing and handover to the project department.

Developing sales plans to ensure growth in service, building long-term customer relationships, driving high customer satisfaction, and ensuring that specific customer needs and issues are addressed correctly are crucial success factors for this role.

The position is based in Västerås/Stockholm, Sweden. There is an opportunity for hybrid work if you live within commuting distance to the office.

Your Responsibilities

• You implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.
• You use IB data to identify and develop sales opportunities for service products and solutions, focusing on the entire Hitachi Energy service portfolio.
• You conduct sales calls, make site visits to customers, generate leads, and develop new market opportunities based on market trends.
• You establish long-term customer relationships, understand their requirements and regulations, demonstrate technical competence, and ensure customer satisfaction. You are prepared to travel frequently within Sweden to meet your customers.
• You sell the service product portfolio, monitor sales proposals and bids, prepare service offers, communicate contract details, and manage the administrative sales process.
• You act as a marketer and salesperson during marketing activities, finding customer needs for relevant service offers and solutions.
• You contribute to risk assessments, record information in SFDC, ensure technical reliability, safety, and cost-effective solutions, and follow health and safety directives.
• You provide technical guidance for service sales training to less experienced employees and support management with key data and insights on markets and effective sales tactics.

Your Background

• You have a bachelor's degree or higher in a relevant field, such as electrical power.
• You have at least 5 years of experience in sales, sales support, and/or service of electrical power systems/solutions.
• If you have experience working with substation equipment (e.g., IED, RTU, SCADA, communication, etc.) as well as current technical sales and/or customer-facing experience presenting solutions for substations, this is highly desirable.
• You are expected to be familiar with the operation and maintenance practices for substation equipment and the construction of substations.
• Experience negotiating long-term service agreements for substations or other equivalent agreements is a plus.
• If you have knowledge of Hitachi Energy's products and services in electrical power, this is advantageous.
• Fluency in Swedish and English, both spoken and written, is required.

More Information

We are eager to get to know you and what you can contribute. Embrace diversity and innovation – become part of our team at Hitachi Energy! Selection is ongoing, and the advertisement may be removed at short notice, so don't wait – apply today!

The recruiting manager, Mohamed Hussein, [email protected], will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Jan Skogeby +46 738 16 42; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Karin Ulvemark, +46 107-38 51 42. All other inquiries can be directed to recruiter Christian Falevik, [email protected].