Vacant job

We are now looking for someone who speaks Danish and is a real whiz at customer service! 

This is a position with our client in Eskilstuna where we are now seeking a service-oriented problem solver who helps create the best possible customer experience. 

A key role where you can make a difference! 

About the position

You will be part of this fantastic team that works with customer service across different countries and languages. Your work will include:

• Answering customer inquiries via phone, email, chat, and social media
• Handling complaints and returns
• Assisting with product, service, and process inquiries
• Resolving customer issues quickly and effectively
• Escalating complex cases to the appropriate department
• Gathering valuable feedback and following up on customer cases
• Actively working on improvements and efficiency
• Administrative tasks such as documenting customer contacts in CRM systems, updating customer information, and reports. 

This position will involve working 50%. 

Who are you? 

We believe that you are primarily able to handle the Danish language in both speech and writing, and for this part also the Swedish language as this is central within the group. We also prefer that you have experience in similar customer service-related work and can handle customer feedback and improvement work. You are a solution-oriented, responsible, and flexible person who can make quick and thoughtful decisions during high-paced situations. 

It is a plus if you also have experience with systems like Salesforce, Dixa, or similar. 

We would like you to have:

• Experience/education in customer service work, communication, or feedback management
• Experience with systems such as Salesforce, Dixa, or similar, this is only a merit. 
• Proficiency in the Danish language in both speech and writing

We will continuously review all applications - so apply today!