Vacant job

We are now looking for someone who speaks Finnish and is a real whiz at customer service!

This is a position with our client in Eskilstuna where we are now seeking a service-oriented problem solver who helps create the best customer experience possible.

A key role where you can make a difference!

About the position

You will be part of this fantastic team that works with customer service across different countries and languages. Your work will include:

• Answering customer inquiries via phone, email, chat, and social media
• Handling complaints and returns
• Assisting with help on products, services, and processes
• Resolving customer issues quickly and efficiently
• Forwarding complicated cases to the right department
• Collecting valuable feedback and following up on customer cases
• Active improvement and efficiency work
• Administrative tasks such as documenting customer contacts in CRM systems, updating customer information, and reports.

This is two positions, one of which is a 50% role.

Who are you?

We believe that you are primarily able to handle the Finnish language in both spoken and written form, and for this part, also the Swedish language as this is central within the group. We also prefer that you have experience in similar customer service-related work and can handle customer feedback and improvement work. You are a solution-oriented, responsible, and flexible person who can make quick and thoughtful decisions during high-paced situations.

It is advantageous if you also have experience with systems like Salesforce, Dixa, or similar.

We would like you to have:

• Experience/education in customer service work, communication, or feedback management
• Experience with systems such as Salesforce, Dixa, or similar, this is however only advantageous.
• Proficiency in the Finnish language

We will continuously review all applications - so apply today!