Vacant job

About the Position

At Wrknest, we are now looking for an engaged and solution-oriented customer support employee for one of Sweden's largest and leading web hosting companies. Here, you will take on a fast-paced role where your creativity and initiative are valued. At the Västerås office, you will work together with a positive and dedicated team striving to deliver first-class service and create a pleasant work environment where every employee's contribution makes a difference!

This is a consulting assignment where you will be employed by Wrknest but work on assignment at the client's location. The assignment lasts for 6 months with good chances of extension/over-recruitment.

Your Future Responsibilities

You will support customers via phone, email, or chat forums with various issues related to the company's services. In a service-driven and sales-oriented manner, you will provide advice and tips about their services so that customers can get the most out of their web experience.

We are looking for a person with a lot of drive who always does their best and is passionate about providing fantastic service. You are stimulated by problem-solving and enjoy resolving both simple and tricky issues. You are responsible and structured with the ability to prioritize the most important tasks first. We also believe that you are a social team player who enjoys spreading positive energy to both customers and colleagues.

We are looking for someone who

• Has fluent language skills in Swedish and English, both spoken and written
• Has good computer skills
• Is service-minded, curious, and enjoys learning new things

We consider it an advantage if you have

• Previous experience in customer service, support roles, or sales
• Experience working with various digital tools such as WordPress, Joomla, WooCommerce, among others

In this recruitment, we place great importance on your personal qualities, as they are crucial for how you will succeed in the role and the company. We understand that you cannot know everything from the start – but you should have a willingness to learn! Therefore, we are looking for someone who is outgoing, solution-oriented, and positive. As a person, you are also meticulous in your work and service-oriented in your contact with customers and colleagues.

Additional Information

Start: Immediately

Location: Västerås

Extent: Full-time, weekend work may occur

Employment Type: Consulting assignment, 6 months with a chance for over-recruitment

Please apply as soon as possible as we are working with ongoing selection.

About Wrknest

At Wrknest, we do not do things like everyone else. We believe in constantly daring to see new opportunities and think outside the box. When we started, it was to challenge old ways of recruiting.

We live in a time of rapid digital development. Knowledge needs to be continuously renewed to remain relevant. Therefore, it is essential to be able to adapt quickly. This means that we do not only look at the candidate's CV during recruitment. Instead, we consider the overall potential and offer individualized upskilling. This way, we can quickly match the knowledge needs that exist right now. Read more at www.wrknest.se (https://wrknest.se/).