Ref: 20250833

Job Responsibilities

We are now looking for an assistant to the administration and service unit within the labor market and social services administration. The unit has a central function in providing service both externally and internally. Externally, it involves meeting citizens at the authority reception, while internally it means supporting employees within the administration.

The task in the reception involves warmly welcoming our visitors both in person and over the phone, receiving incoming documents, directing visitors appropriately, and guiding citizens regarding the digital applications used for financial assistance. The work also includes handling documents that come to social services and working in the social services archive.

Qualifications

A completed high school education and experience in service-oriented work are required. You also need to have experience in meeting people in vulnerable situations, and it is an advantage if you have experience working from a low-arousal approach. Very good knowledge of Swedish, both spoken and written, is a prerequisite for the role. Good computer skills are required, especially within the Office suite.

It is meritorious if you have knowledge of the Lifecare system as well as experience in archive work and working in a reception. Experience in the public sector and familiarity with the various operations of social services, as well as experience in administrative work, is also meritorious.

The role requires that you as a person have a high sense of service and a professional demeanor towards both visitors and colleagues. The ability to listen, communicate clearly, and find solutions in meetings with people is central. At the same time, it requires confidence in being able to set boundaries when necessary.

The work is often fast-paced and involves switching between different tasks and meetings with people in varying situations. This demands flexibility, good collaboration skills, and the ability to prioritize based on the needs of the organization. In the workgroup, we work closely together and help each other to ensure good service both internally and externally.

To thrive in the role, it is important to have a strong sense of responsibility, be able to take initiative, and independently drive the work forward. Contributing to a positive team spirit and sharing Malmö city's values is of great importance.

About the Workplace

The section consists of 13 employees, and our task is to perform various types of administration for Financial Assistance and housing. We also handle incoming documents, archive work, and welcome and assist Malmö residents in our reception.

The administration and service unit consists of six sections focused on different types of service assignments. About 80 employees with high competence and great commitment to service-oriented and administrative work work with us. We actively work to create a good working environment and a culture that allows our employees to develop. We are working on developing close leadership to meet future challenges and create an attractive workplace. With us, you have flexible working hours and wellness benefits.

At Sweden's largest labor market and social services administration, 2,500 employees work every day to empower Malmö residents. Together with the residents of Malmö, we aim to increase opportunities for self-sufficiency, reduce homelessness, contribute to ensuring that children and young people have good growing conditions, and work to ensure that newcomers have good conditions. It is an important and rewarding job, but far from easy. Apply for a job with us, you will make a difference.

Malmö city's operations are organized into 14 administrations. Our common mission is to create welfare and sustainable community development. Together with the residents of Malmö, we are developing an even better city to live, work, and be in; differences, life experiences, and talents make Malmö a smart city in the heart of Europe. The world's knowledge is here.

Read about Malmö city as an employer here malmo.se/jobb (https://malmo.se/jobb)

Information about the Position

Employment type: Permanent position
Extent: Full-time
Number of positions: 1
Start date: 2025-08-25

Other

Please note that Malmö city has removed the personal letter from the application process and replaced it with selection questions, this for a more inclusive recruitment process and an efficient candidate experience for you applying for a job with us. Your answers will be an important part of our selection work.

Please note that great importance is placed on the answers to the selection questions you receive in connection with your application.

The applicants with the best qualifications will be invited to complete two so-called screening tests as part of the selection process before we call for an interview. Invitations and information regarding these tests will be sent via email.

Malmö city strives for its employees to represent the diversity that exists in our city. Therefore, we welcome applicants who can contribute to us as an employer fulfilling the needs of Malmö residents.