Service Officer Wanted in Linköping

We are now looking for someone to help us during the summer vacation period in the role of service officer at the service office in Linköping.

We work in a service-oriented manner where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborating authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will work at the service offices in Linköping City, Linköping Skäggetorp, and nearby as needed, which may sometimes occur at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is an advantage if you have:

• Current and relevant experience from work or internship at a government service office under the auspices of the State Service Center, the Tax Agency, or the Social Insurance Agency

Other Information

The employment is temporary during the period of June - August. The position is 100%. Start date is negotiable. The position is located at the service office in Linköping. We do not have the opportunity for remote work.

Welcome with your application including CV and cover letter by April 15. To ensure a fair and accurate assessment, it is crucial that you specify the year and month for each employment and provide a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 17-18.

State Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters related to several authorities.

As an employee with us, you have opportunities for professional development, career development, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government authority, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

The State Service Center promotes a discrimination-free workplace with increased diversity and gender equality.

We have made a media call for our ads and kindly decline contacts from media and recruitment companies.