Vacant job

At the service office in Lidköping, we are about three employees and are part of the region's flexible office area west. We work service-oriented where you and your colleagues take joint responsibility for your assignments and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach according to the customer, and have a pedagogical approach. There are also digital customer meetings via distance from the office.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will work at the service offices in Lidköping, Vänersborg, Mariestad, and nearby as needed, which sometimes occurs at short notice.

Here you can watch a film about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 p/120 credits or equivalent knowledge obtained through work experience
• Worked for at least two years in the last ten years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date is negotiable. We do not have the opportunity for remote work.

Welcome with your application including CV and cover letter by April 13. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 17 in Lidköping.

Statens Servicecenter

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens Servicecenter's mission is to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we follow six principles to achieve good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

Statens Servicecenter promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and kindly request no contacts from media and recruitment companies.