Vacant job

Customer Service Representative with Administrative Focus for E-commerce in Falkenberg!

We are now looking for an engaged and service-oriented customer service representative who wants to be part of a wonderful team! Here you get the chance to work for a growing e-commerce company that offers stylish and unique products for healthcare professionals – from clothing to practical accessories.

In this role, you will have a broad and varied workday where you develop valuable skills in customer communication, administration, and corporate sales.

About the Assignment

As part of the customer service team, you are the face of e-commerce and handle both private and corporate customers via phone, chat, and email. The role also involves administrative work where you manage quotes, credit assessments, and order placements. Here you have a unique opportunity to work in a dynamic environment and develop competencies that strengthen your future career.

Responsibilities include

• Responding to customer inquiries regarding products, orders, deliveries, returns, and complaints.
• Handling sales assignments for corporate customers.
• Administering quotes, conducting credit assessments, and managing order placements.
• Communicating with customers via email, chat, and phone in both Swedish and English.

Qualifications

• Completed upper secondary education.
• Experience in service roles within B2C and/or B2B.
• Good knowledge of MS Excel.
• Experience with helpdesk systems like Zendesk, Freshdesk, or similar is highly meritorious.
• Previous experience in e-commerce is strongly meritorious.
• Fluent in Swedish and English, both spoken and written.

Who are you?

We are looking for someone who is passionate about customer service and enjoys a role where you can combine communication with administrative tasks. You are structured, solution-oriented, and have the ability to handle multiple cases simultaneously with high quality.

To succeed in this role, it is important that you take the initiative to learn more about the product range to provide world-class service! We are looking for a curious person who proactively acquires knowledge and applies it in their daily work.

Location & Scope

The position is full-time and based in Falkenberg with the possibility of hybrid work. Start is immediate, and the assignment runs until the end of July with the possibility of extension.

Application

To apply for Jappa's assignment, you need to create a consultant profile in our platform and then submit your application. By doing this, your skills will also be visible to other clients looking for e-commerce consultants for future assignments. Take 10-15 minutes to create your consultant profile today to be in the running for exciting e-commerce projects!

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Jappa is a talent-as-a-service solution for assignments within e-commerce. We at Jappa strive to provide our clients with personnel who truly make a positive difference in their operations.