Insurance Investigator with a Focus on Support for Return to Work

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and the entire society. We pay out approximately 250 billion SEK each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we familiarize ourselves with each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Solution-focused, Coaching, and Collaboration

In the role of insurance investigator with a focus on support for return to work, you meet individuals who often have a complex life situation with an ongoing sick leave. The individual may be relatively far from returning to work or other employment and therefore needs support from the Swedish Social Insurance Agency and other actors to get back to work. You are proactive in coordinating the rehabilitation needs that have been identified and matching these needs with the right interventions. In your work, you involve the individual in the process. You have contact and plan with external partners such as the individual's employer, healthcare, or the Public Employment Service. You primarily work with digital meetings that you lead, but physical meetings may also occur as needed.

As an insurance investigator, you handle applications for sick pay. You independently make decisions regarding the right to sick pay by correctly applying the legislation, which also means that you need to consider changed circumstances in the sick cases. You are also responsible for ongoing documentation and payment of compensation.

The role of insurance investigator is coaching, and your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sickness insurance among the individual and partners. You collaborate with your colleagues both on-site and digitally. You actively work to develop your knowledge and share experiences and competencies.

As a new employee, you will receive introductory training and support from a supervisor. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both verbally and in writing
• executes plans and processes and ensures that they maintain high quality
• has a driver's license for a car with automatic or manual transmission.

It is advantageous if you have professional experience in

• meeting people in vulnerable and complex life situations
• working in a coordinating and leading role with external partners such as healthcare and employers
• identifying pathways forward to get individuals into work or employment
• driving investigations and processes forward
• applying a coaching approach and having good pedagogical skills.

We place great emphasis on your personal qualities.

Other

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. The locations are Växjö, Karlskrona, or Kristianstad. You will specify which location(s) you are applying for in the selection questions when you submit your application.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Johanna Månsson, tel 010-111 42 53 (for questions about the position). HR Specialist: Fanny Secher, fanny.secher@fk.se, tel 010-112 22 96 (for questions about the recruitment process). ST: Anna Henningsson Lindqvist tel 010-118 05 43, Saco-S: Nina Åleheim, tel 010-118 09 02, Seko: Eliza Grundström, tel 010-115 34 02.

Application

Welcome with your application by April 6, 2025. Please upload your degree certificates, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.