Vacant job

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We are an independent first contact in Sweden's safety chain, the first contact in critical moments, and we work closely with the community's rescue resources to protect lives, property, and the environment. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development without compromising your health. You will be part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be a part of it?

"One of the most fun things about this job is that no day is the same." You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, you respond to the emergency number 112 and are the first contact for those seeking help before other rescue resources arrive.

The 112 calls cover everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as the police, fire department, and ambulance. The work is often conducted at a high pace, and the person seeking help is always in focus. The work takes place at the SOS central where you sit in an open environment with your colleagues.

To provide the right conditions for success as an SOS operator 112 and alarm service, the employment begins with thorough training at our training unit in Kista, combined with practical training at the central where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks as the training is conducted physically on-site in Kista. We cover all expenses related to travel to our training unit.

• Invaluable lessons in communicating with different types of people
• Engaged and supportive leaders and colleagues
• The chance to work in a socially important company where people are always at the center
• Great development opportunities within the company
• You will collaborate with, among others, the police, fire department, ambulance, and other actors important to society

We start from the assumption that you always want to help the caller and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional, which means you collaborate and take responsibility in your professional role.

Since SOS Alarm's operations are conducted 24/7, you as an SOS operator will have a round-the-clock position, which means you work days/evenings/nights and weekends.

• Have at least three years of work experience
• Very good knowledge of Swedish, both spoken and written
• Good knowledge of English, both spoken and written
• Have good computer skills and enjoy working in various and complex systems
• Have good multitasking ability as the work requires you to handle several tasks at the same time

• Have experience working irregular hours
• Have experience from healthcare, emergency services, alarm center, or similar
• Are a nursing assistant or have other relevant experience

With us, our values,Professional & Empathetic and Responsible & Collaborative, permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting?The position starts on September 162025.The position is full-time. We apply a 6-month probationary period. We are curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain in the recruitment process. Applications without completed test results will not be considered. The last application date for this position is February 23, 2025. However, please submit your application as soon as possible, as we apply rolling selection.

The recruitment process is expected to be completed in June 2025

SOS Alarm conducts security checks with background checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.