Support Engineer, IT salary

Support Engineer, IT: What Does the Job Entail?

As a Support Engineer in IT, you work on solving technical issues that users encounter in their work environment. The role can also be referred to as Support Technician. You are the first point of contact when it comes to technical problems and are expected to provide quick and effective support. Common tasks include troubleshooting hardware and software, installing software, and maintaining IT systems.

Salary for Support Engineer, IT

The salary for a Support Engineer in IT can vary depending on experience, education, and type of employment. The average salary for the profession is currently 39 400 kronor. Men in the field earn an average of 39 800 kronor, while women earn 38 000 kronor, meaning that women earn approximately 96% of what men do.

For those who are hourly employees, the average hourly wage is 237 kronor, based on 166 working hours per month. Interestingly, the average salary has increased from the previous 36 800 kronor, indicating a positive trend in salary development.

Salary Range in the Field

The highest salary for a female Support Engineer, who holds a doctoral degree, is 46100 kronor. The highest salary for a male Support Engineer is 45600 kronor. At the other end of the spectrum, the lowest salary for a female is 34500 kronor with a high school education, while the lowest for a male is 35200 kronor.

Education and Skills Requirements

To become a Support Engineer in IT, a post-secondary education in IT or computer science is usually required. Practical experience in IT support is also very valuable and sometimes weighs more than formal education. Knowledge of various operating systems, network infrastructure, and customer service is also important.

Benefits and Working Conditions

In this profession, benefits such as paid training to stay updated in the rapidly changing IT world are sometimes offered. Access to the company's technical equipment, such as a computer or mobile phone, may also be included. The opportunity to work from home is becoming more common, providing a flexible work environment.

Job Market and Future Outlook

According to the forecasts of the Employment Service, there is not enough data to provide a clear assessment of job opportunities in the field of Support Engineer, IT. This is because the profession is a subset of a larger occupational group, making it difficult to make an exact prediction.

Generally, the IT sector is one of the fastest-growing sectors, and the need for qualified IT support is significant. Therefore, the demand for Support Engineers in IT is expected to remain stable.

Challenges and Competition

Challenges in the profession may include keeping pace with technological changes and handling stressful situations when technical issues affect critical business functions. Competition can also be tough depending on the geographical location and specific employers, but there are good opportunities for those with the right skills and experience.

What to Consider

For those interested in working as a Support Engineer in IT, it is important to be communicative, problem-solving oriented, and patient. A genuine interest in technology and a willingness to continuously learn new things are also crucial to succeed in the profession.

By continuously developing your skills and staying updated with the latest technology, you can position yourself well in this dynamic and important profession.