Customer recipient, funeral home

What does a receptionist at a funeral home do? – Tasks and work environment

A receptionist at a funeral home plays a central role in meeting people during one of the most sensitive moments in life. Tasks include welcoming visitors, providing information about funeral options, scheduling appointments, and coordinating practical arrangements before and after funerals. The role also involves administrative work such as handling documentation, communicating with authorities, and invoicing. The environment is often calm and respectful, with a focus on empathy and professionalism as the receptionist interacts with people in grief and crisis. The work is usually carried out in an office or reception area, but may also involve presence at ceremonies and collaboration with other professionals in the industry.

Salary development over time

The salary for receptionists at funeral homes has been steadily positive over the past three years. In 2022, the average salary was 31,500 SEK per month. In 2023, the salary increased to 33 800 SEK, corresponding to an increase of about 7.3%. In 2024, the average salary has further risen to 35 000 SEK, representing an increase of just under 3.6% compared to the previous year. This development reflects a generally increased demand for service professions where customer handling and administrative skills are highly valued. Salaries are also affected by regional differences, education level, and competition within the profession.

Receptionist at a funeral home salary – comprehensive overview

• Average salary: 35 000 SEK/month
• Lowest salary: 34,600 SEK/month
• Highest salary: 36,400 SEK/month
• Hourly wage (average): 210 SEK
• Women: 34,600 SEK/month
• Men: 35,600 SEK/month
• Gender difference: Women earn 97% of what men do

Education and qualifications

To work as a receptionist at a funeral home, a high school diploma is generally required, preferably with a focus on administration, service, or healthcare. Many employers also view experience from similar customer-facing roles positively, and some offer internal training or orientation programs. Specialized courses in ethics, customer handling, and industry knowledge can be advantageous, and there are opportunities to pursue further education through industry organizations.

• High school education: Usually 3 years, preferably with a focus on administration, service, or healthcare
• Industry courses/certification: Shorter courses available via industry organizations
• Internship/trainee: Often introductory programs or supervised internships with employers
• Personal qualities: Empathy, resilience, and good communication skills
• Further education: Courses in ethics, crisis management, and administration can be beneficial

Common benefits and compensations

Receptionists at funeral homes often have access to collective agreement benefits such as occupational pension, wellness allowances, and extra vacation days. In some cases, opportunities for skills development, support during crises, and flexible working hours are also offered. Compensation can vary depending on the employer and geographical location.

Competition and challenges

The job market for receptionists at funeral homes is characterized by a limited but stable demand. Recent statistics show that there are 237 available jobs within the profession of funeral and crematorium staff. Competition may be higher in metropolitan areas with more funeral homes, while smaller towns may offer fewer positions but less competition. Challenges in the profession mainly involve handling emotionally charged situations and maintaining professionalism under pressure. The lack of formal educational requirements can lead many to seek these positions, increasing the importance of personal suitability and experience.

Tips for those interested in becoming a receptionist at a funeral home

To succeed as a receptionist at a funeral home, it is beneficial to be attentive and have a natural sense of empathy, as the work often involves contact with grieving people. Accuracy is crucial, especially when handling documents and following routines in sensitive matters. Good communication skills facilitate collaboration with colleagues and relatives. Patience and the ability to handle stressful situations are also valuable, as well as being flexible when tasks can change quickly. For those interested in the profession, it is recommended to seek internships or summer jobs in the industry to gain insight into the work and build relevant experience.

Key facts about receptionists at funeral homes

• Education level: High school diploma (3 years) recommended
• Work environment: Office-based with direct customer contact
• Work arrangement: Full-time or part-time, sometimes with variable hours
• Demand: 237 available positions within the profession
• Gender distribution: Small salary differences between men and women

Career paths and future prospects

After a few years of experience, a receptionist at a funeral home can advance to more specialized roles such as coordinator, advisor, or site manager within the same organization. Further education to become a funeral advisor or taking responsibility for training new employees is also possible. The Swedish Public Employment Service's forecasts do not specify particular assessments for this job title but indicate that demand within the funeral and crematorium staff profession is expected to remain stable, with 237 available jobs nationwide. The industry is mainly influenced by demographic changes and regional differences, but long-term demand is expected to stay steady.

Frequently asked questions about receptionists at funeral homes

• What does a receptionist at a funeral home earn?
  - The average salary is 35 000 SEK per month, with an hourly wage of 210 SEK.
• Are there salary differences between men and women?
  - Women earn 34,600 SEK and men 35,600 SEK; women earn approximately 97% of men's salary.
• What education is required to become a receptionist at a funeral home?
  - High school education is recommended, preferably with a focus on service or administration.
• What is the work environment like?
  - The work is usually performed in an office, with extensive contact with people in sensitive situations.
• Are there good job opportunities?
  - There are 237 available jobs in Sweden, but competition can vary regionally.
• How has the salary developed over recent years?
  - Salaries have increased from 31,500 SEK (2022) to 35 000 SEK (2024), showing a steady positive trend.
• What is needed to succeed in the profession?
  - Empathy, accuracy, and good communication skills are essential.