Informant, traffic information

What does a traffic information officer do? – Tasks and work environment

A traffic information officer's main task is to collect, process, and communicate current traffic conditions to travelers and other stakeholders. The work often involves handling incoming data about traffic disruptions, accidents, and weather conditions, and quickly and clearly communicating this information via various channels such as digital signs, radio, social media, and customer service. The role requires a high level of service orientation and the ability to work under pressure, especially during emergencies. The work environment is typically office-based with access to advanced IT systems and communication tools, but may also include shift work and working at inconvenient hours to cover all hours of the day.

Salary development over time

Over the past three years, the salary for traffic information officers has increased steadily. In 2022, the average salary was 31,800 SEK per month, while in 2023 it rose to 32 500 SEK. The latest data from 2024 shows a further increase to 34 100 SEK, representing a growth of approximately 7.2 % over three years. This positive salary trend can largely be explained by increased demand for qualified information management as public transportation's importance grows, along with the need for quick and accurate information during disruptions. The profession has also been affected by digitalization and new work tools, which have increased skill requirements and thus provided some room for higher wages.

Traffic Information Officer Salary – Complete Overview

• Average salary: 34 100 SEK/month
• Lowest salary: 24,900 SEK/month (men), 30,800 SEK/month (women)
• Highest salary: 39,100 SEK/month (men), 37,100 SEK/month (women)
• Hourly wage: 205 SEK
• Gender differences: Women earn on average 101 % of what men do (women: 34 200 SEK, men: 34 000 SEK)
• Regional differences: Data on regional variations are limited, but salary levels may vary depending on location and employer.

Education and qualifications

To work as a traffic information officer, a high school diploma with a focus on society, communication, or service is usually required, but many employers also prefer post-secondary courses or education in information management, traffic, or communication. Practical experience in customer service and IT systems is often advantageous, as well as good verbal and written communication skills. Some employers offer internal training or introductory programs to ensure new hires quickly understand the specific tasks.

• Formal education: High school diploma, preferably with focus on society or communication
• Post-secondary courses: Information management, traffic control, or communication (typically 1–2 years)
• Internship/trainee: Workplace-based internship or introductory program is common
• Prerequisites: Good Swedish skills in speech and writing, IT-savviness, stress resilience
• Certifications: Specific certificates are rare, but training in crisis communication can be a plus

Common benefits and compensations

Traffic information officers are often offered benefits such as wellness allowances, subsidized public transport, pension contributions, and flexible or shift work. Some workplaces also provide staff discounts, training, and support for skill development. Compensation for unsociable hours is common, especially for evening and weekend work.

Competition and challenges

The job market for traffic information officers is relatively stable, with a continuous need for new employees as public transport and infrastructure develop. However, competition for positions can be fierce in urban areas where many seek to enter the profession. A challenge is the ability to quickly adapt to new digital systems and ever-changing routines. Additionally, the job requires managing stressful situations, especially during major traffic disruptions, and communicating clearly under pressure. Working shifts and at inconvenient hours can also be challenging for some.

Tips for aspiring traffic information officers

To succeed as a traffic information officer, it is beneficial to combine strong communication skills with stress resilience and a service mindset. Practicing clear verbal and written expression facilitates contact with travelers and colleagues. It is also valuable to develop the ability to quickly absorb new information and adapt to changing conditions, as traffic situations can change rapidly. An interest in technology and digital tools is an advantage, as the work often involves handling various IT systems. Being solution-oriented and maintaining a calm demeanor during unexpected events is appreciated by employers. Finally, accuracy is crucial, as correct information management is vital for safety and service.

Key facts about traffic information officers

• Education level: High school diploma is common, but post-secondary education is advantageous
• Work environment: Office-based with shift work and a fast pace
• Employment type: Often full-time, but part-time and hourly positions also exist
• Demand: Approximately 550 job openings reported recently
• Special skills: Information management, IT systems, and crisis communication

Career paths and future prospects

After three to five years in the profession, a traffic information officer can advance to roles such as traffic controller, coordinator, or team leader within the information department. There are also opportunities to specialize in areas such as crisis communication or digital information management. According to the Swedish Public Employment Service, the outlook is good, especially in metropolitan areas and where public transport expansion is ongoing. Increasing demands for quick and accurate information are expected to keep the demand for the profession stable in the future. Digitalization and technological development may, however, change the role and open new career paths within the traffic and information sectors.

Frequently asked questions about traffic information officers

• What is the average salary of a traffic information officer?
  - The average salary is 34 100 SEK per month.
• What are the salary differences between men and women?
  - Women earn on average 101 % of what men do, which corresponds to 34 200 SEK for women and 34 000 SEK for men.
• What education is required to become a traffic information officer?
  - A high school diploma is common, but post-secondary courses or education in information, traffic, or communication are advantageous.
• What is the work environment like?
  - The work is often office-based with access to digital tools and may involve shift work and working evenings and weekends.
• Are there opportunities for career advancement?
  - Yes, it is common to advance to roles such as traffic controller, coordinator, or specialized information officer after some years of experience.
• How many job openings are there?
  - About 550 job openings are reported in the profession according to the latest data.
• What are the highest and lowest salaries in the profession?
  - The highest salary is 39,100 SEK for men and 37,100 SEK for women. The lowest salary is 24,900 SEK for men and 30,800 SEK for women.