Subscription clerk

What does an Abonnemangskontorist do? – Tasks and work environment

An Abonnemangskontorist primarily works with administration of subscriptions, customer agreements, and invoicing within companies offering services with recurring payments, such as telecom, electricity providers, or media companies. Tasks include registering and changing customer information, handling cancellations, invoice inquiries, and contacting customers via phone, email, or chat. The role requires accuracy, good administrative skills, and a service-oriented approach. The work is usually performed in an office environment characterized by both independent work and collaboration with colleagues in customer service and finance.

Salary development over time

The salary of an Abonnemangskontorist has steadily increased over recent years. In 2022, the average salary was 29,300 SEK per month, rising in 2023 to 30 500 SEK. In 2024, the average salary was 32 300 SEK, representing an increase of approximately 10.2% over three years. This positive trend can partly be explained by increased demand for administrative skills in customer-facing services and general wage adjustments in the labor market. The development also reflects a growing focus on digitalization and efficiency in subscription-based business models, where precise administration has become increasingly important. Although the profession belongs to customer service personnel, where wages have traditionally been stable, a modest but steady increase has been observed.

Abonnemangskontorist salary – full overview

• Average salary: 32 300 SEK/month
• Lowest salary: 30,300 SEK/month (female, private sector, high school education 3 years)
• Highest salary: 36,300 SEK/month (male, private sector, high school education up to 2 years)
• Hourly wage: 194 SEK/hour
• Women's average salary: 31 700 SEK/month
• Men's average salary: 33 200 SEK/month
• Gender pay gap: Women earn 96 % of what men do
• Regional differences: Small, but some variation may occur depending on company and location

Education and qualifications

To work as an Abonnemangskontorist, a high school education is usually required, preferably with a focus on economics, administration, or commerce. Many employers value practical experience from customer service, finance, or similar administrative roles. Some companies may also require knowledge of specific data systems or software used for subscription administration. Opportunities for internal training or introduction are often available upon hiring.

• High school diploma: Economics, commerce, or administration (3 years)
• Relevant courses: Administration, customer service, invoicing
• Internship: Work placement during high school increases employability
• IT system knowledge: Meritorious, especially in invoicing and CRM systems
• Language skills: Swedish, English, and sometimes additional languages are advantageous

Common benefits and compensations

Common benefits for Abonnemangskontorists include wellness allowances, subsidized lunches, occupational pension, and sometimes bonuses tied to performance or team goals. Flexitime and remote work options are available, especially with larger employers. In addition to base salary, opportunities for skills development and internal training are often provided.

Competition and challenges

Competition for roles as an Abonnemangskontorist is moderate, with about 550 available jobs in the profession according to recent statistics. Since the role often requires accuracy and good service skills, it is important to stand out through relevant experience and technical skills. Digitalization has increased demands for quick adaptation to new systems and routines, which can be challenging for some. The balance between routine work and customer contact can lead to periods of high workload, especially during campaigns or billing peaks. The job market is considered balanced, and demand is expected to remain unchanged in the coming years.

Tips for aspiring Abonnemangskontorist

To succeed as an Abonnemangskontorist, it is beneficial to be precise and organized, facilitating handling large amounts of customer data and agreements. A service-minded attitude and good communication skills are helpful when interacting with customers and colleagues. Familiarity with administrative data systems early on is wise, as technical understanding is often required. Flexibility is a strength, as tasks and routines can change quickly with new services or digital tools. Showing initiative and willingness to learn new skills is valued by many employers and can lead to more development opportunities. Good teamwork skills are also crucial, as the work is often team-based. Lastly, language skills increase the ability to handle customer cases across different channels and markets.

Key facts about Abonnemangskontorist

• Education level: High school diploma, preferably in administration or economics
• Work environment: Office-based, often in open-plan offices
• Work form: Full-time most common, but part-time positions also exist
• Demand: 550 job openings within the profession
• Special skills: IT systems and customer service are advantageous

Career paths and future prospects

After three to five years as an Abonnemangskontorist, opportunities open for advancement to more qualified administrative roles, such as team leader, finance assistant, or specialist in customer relations. Some choose to further their education in economics, HR, or sales to broaden career options. According to the Swedish Public Employment Service's forecast, the job market for customer service personnel is balanced, with moderate opportunities and unchanged demand over five years. Digitalization and automation may influence tasks in the future, but the need for service-oriented and administrative staff is expected to remain. Experience in subscription administration is also valuable in several related professions and industries.

Frequently asked questions about Abonnemangskontorist

• What is the average salary of an Abonnemangskontorist?
  - The average salary for an Abonnemangskontorist is 32 300 SEK per month.
• How has the salary development for Abonnemangskontorist been?
  - Salary development has been positive in recent years, with an increase of over 10% between 2022 and 2024.
• What education is required to become an Abonnemangskontorist?
  - High school education with a focus on administration, economics, or commerce is recommended.
• Are there differences in salary between men and women?
  - Yes, women earn on average 96% of what men do within the profession.
• What are the job responsibilities of an Abonnemangskontorist?
  - Manage subscriptions, handle customer data, invoices, and provide customer service.
• What does the job market look like?
  - There are approximately 550 job openings and the job market is considered balanced with unchanged demand.
• What benefits are common?
  - Wellness allowances, occupational pension, skills development, and sometimes bonuses or flexitime.